01
Bring your channels together
Handle WhatsApp, Instagram, Facebook, email and webchat in a shared inbox, with assignments and internal collaboration.
SHUTTLEPRO CRM / YOUR CUSTOMER WORKSPACE
Every conversation has a place. Every customer has a team.
Bring WhatsApp and social support into one daily workspace. Give your team the context, ownership and follow-through that growing Pakistani brands need.
ShuttleProExample workspaceTeam inboxAll channels
WhatsAppInstagramEmail
HK
Hira KhanOrder enquiry · Lahore
AssignedAssalam o Alaikum! Can you check my order?
Order #SP-2048Cash on delivery · PKR 6,450Dispatched
Wa Alaikum Assalam, Hira. Let me help you with the latest update.
ASAyesha S. is handling this conversation
A MORE CONNECTED WAY TO WORK
One connected view of customer care.
A product question can become an order enquiry, then an exchange. Keep the people and follow-ups connected as the conversation moves forward.
02
Give follow-ups an owner
Track complaints, delivery issues and exchanges as tickets, with a clear status and a responsible team member.
03
Keep the operation visible
Review agent activity, workload and operational history to understand handoffs and coach your team.
AN EVERYDAY SUPPORT JOURNEY
From “where is my order?” to a clear next step.
“I messaged yesterday about my delivery. Can you help?”Illustrative customer moment
- 01
See the conversation
The shared inbox keeps the customer’s question in the team’s workflow.
- 02
Bring in the context
Use connected order information where configured, alongside the conversation.
- 03
Own the follow-up
Assign the delivery issue and track it as a ticket when another action is needed.
A PRACTICAL FIRST STEPFit the workflow
Fit the workflow
to your business.
Your channels, your team and your existing systems shape the setup. Start with a focused workflow and build from there.
Talk through your use caseStart with your channels
Map your WhatsApp numbers, social accounts and the people who will handle them.
Agree on ownership
Define queues, assignments and how support and operations pass work between them.
Build from real questions
Choose the repetitive enquiries and follow-ups to automate first.
A LITTLE MORE CLARITYGood questions.
Good questions.
Useful answers.
Is this only a WhatsApp CRM?
ShuttlePro is WhatsApp-first and also brings Instagram, Facebook, email and webchat into customer operations. Your connected channels are agreed during setup.
Can a small team start here?
Yes. The right setup depends on your brands, agents, channels and support volume. Discuss the relevant edition and workflow in a demo.
Does CRM include order context?
Shopify, OMS, courier and internal-system context can be connected where configured. The systems and data available are confirmed during implementation.
YOUR NEXT CHAPTER STARTS WITH A CONVERSATIONBring your team together.
Bring your team together.
Keep your customers closer.
Let’s build the right support workflow for your brand.