For custom stacks (OMS, couriers, internal tools)

API & Webhooks (Connect Your Stack to Support Operations)

Bring commerce context into WhatsApp-first support. Use APIs and webhooks to surface order/shipment signals inside the inbox, automate repeatable updates, and track exceptions with tickets.
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Typical go-live: 2 -5 Days

ShuttlePro APIs and webhooks let you connect your OMS, courier systems, or internal tools so support teams can see relevant context and track exceptions with tickets—without switching tools.
Note: Integration scope depends on your stack and available data sources.

Ticketing + Complaints

Audit Trail + KPIs

Works great with WhatsApp Business API

Why it Matters

APIs/webhooks close the “context gap” so Pakistan ecommerce support can move faster and stay accountable.

The context gap is the real bottleneck

In Pakistan ecommerce, support is often blocked by missing context:

  • Order status lives in an OMS or courier portal
  • Customer history sits in another tool
  • Agents switch tabs and still miss follow-ups
Outcome: Bring the right context into one workflow so conversations, escalations, and follow-ups are easier to manage.

Built for WhatsApp-first reality

Most of your volume is WhatsApp—and most of your repetitive load is order-related. Connecting context reduces back-and-forth and keeps exceptions trackable.
  • Faster answers on “where is my order?”
  • Cleaner complaint handling (ticket + owner)
  • Less “screenshot + spreadsheet” tracking

How it works

Approachable, non-technical steps (implementation varies based on your systems).

1

Identify systems to connect

OMS, couriers, internal tools—or any system that holds support-critical data.

2

Define the context support needs

Order status, shipment events, customer attributes, exception flags, and ownership rules.

3

Use API/webhooks to surface or sync

Expose relevant context inside the support view (scope depends on your stack).

4

Route exceptions into tickets

Turn operational “edge cases” into owned follow-ups (complaints, delivery disputes, returns).

5

Track outcomes with accountability

Use audit trails and KPIs (if enabled) to improve quality and coaching over time.

Typical go-live for core setup is 2–5 days. Custom integrations vary based on scope.

Typical workflows teams build

Realistic examples that translate directly into support operations (not “developer projects”).

🚚

Courier event → visible in conversation

Shipment milestones show up where the agent is already replying.

📦

“Delivered but not received” → ticket

Complaint triggers a tracked case with ownership and follow-ups.

🔄

OMS status change → bot reply (where configured)

Keep customers updated without manual checks when context is available.

⚠️

High-risk exception → routed to owner

Send specific exceptions to the right queue/agent based on rules.

What makes ShuttlePro different

You’re not integrating “just data.” You’re connecting data to support outcomes.
Connected to real operations
  • APIs/webhooks connect directly to the support workflow (inbox + tickets)
  • Exceptions are tracked with ownership—not left in chat threads
  • Audit trails support accountability without “manual evidence”
Designed for Pakistan ecommerce
  • WhatsApp-first reality (high volume + fast expectations)
  • COD and delivery disputes need traceable follow-ups
  • Expandable: start WhatsApp-first, then unify Instagram/Facebook/email

FAQs

Short answers to common questions customers ask before booking a demo.

Often yes for custom connections. We can guide the scope based on your systems and what context your support team needs.

It depends on the courier’s system and available data. When courier tools provide usable events or data, APIs/webhooks are typically the route for custom integrations.

Yes—if order/shipment context is available, it can improve response accuracy (where configured).

Many teams start with WhatsApp + Shopify, then add OMS/courier context via API/webhooks only if needed.

They can—depending on how workflows are configured (e.g., complaint signals or courier exceptions).

Typical go-live is 2–5 days for the core setup. Custom integrations depend on scope and system availability.

Want to connect your OMS/couriers to support workflows?

Chat on WhatsApp and share your stack (OMS + couriers) and top 3 support blockers—we’ll recommend an integration plan.
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