01
Answer repeat enquiries
Support order-status questions, product enquiries and FAQs using the business information available to the bot.
SHUTTLEBOT AI / HELPFUL AUTOMATION
Give everyday questions a helpful answer. Give your team room to care.
Automate repeat enquiries about orders, COD and policies. Bring a person into the conversation when a case needs judgement or a tracked follow-up.
ShuttleProExample workspaceOrder-status workflowIllustrative flow
CUSTOMER ENQUIRY“Where is my order?”
USE AVAILABLE CONTEXTCheck the connected order system
Status availableShare a useful answer
Needs attentionHand over with context
Your scope. Your knowledge. Your handoff rules.
A MORE CONNECTED WAY TO WORK
Start with the questions your team knows by heart.
Choose a useful first workflow, connect the right business context and define the point at which your team takes over.
02
Use connected context
Retrieve relevant order, product or courier information where those integrations and permissions are configured.
03
Make the handoff useful
Route complex questions to an agent, or create a ticket when the issue requires owned follow-up.
ILLUSTRATIVE ORDER-STATUS WORKFLOW
A helpful answer starts with the right information.
“Can you check the latest status of order SP-2048?”Illustrative customer moment
- 01
Understand the request
Identify an order-status enquiry and collect the details needed for a lookup.
- 02
Check the connected system
Use available order information rather than guessing a delivery outcome.
- 03
Answer or hand over
Share the available status, or route missing information and exceptions to the team.
A PRACTICAL FIRST STEPFit the workflow
Fit the workflow
to your business.
Your channels, your team and your existing systems shape the setup. Start with a focused workflow and build from there.
Talk through your use casePick the first intent
Start with an enquiry such as order status or a clear set of policy questions.
Define knowledge and access
Confirm the information the bot can use and which connected actions are in scope.
Test the exceptions
Review unclear questions, complaints and missing data, including how a person takes over.
A LITTLE MORE CLARITYGood questions.
Good questions.
Useful answers.
Can AI create complaint tickets?
Where configured, complaint intake can create a ticket for follow-up, and the conversation can be handed to an agent. Confirm the required intake and escalation rules during setup.
How is AI different from an interactive bot?
AI interprets customer questions. An interactive bot uses predefined buttons, lists and guided steps. The suitable mode is chosen for each channel or workflow during implementation.
Will it know our order and product data?
It can use relevant information from connected systems where configured. Access, data quality and supported actions are part of the implementation scope.
YOUR NEXT CHAPTER STARTS WITH A CONVERSATIONBring your team together.
Bring your team together.
Keep your customers closer.
Let’s build the right support workflow for your brand.