01
Assign the conversation
Give incoming messages an agent or team owner.
WHATSAPP / SHARED INBOX
One business number. A team that works together.
Handle WhatsApp conversations across agents with assignments, internal notes and shared visibility. Keep customer care moving across shifts and handoffs.
ShuttleProExample workspaceTeam inboxAll channels
WhatsAppInstagramEmail
HK
Hira KhanOrder enquiry · Lahore
AssignedAssalam o Alaikum! Can you check my order?
Order #SP-2048Cash on delivery · PKR 6,450Dispatched
Wa Alaikum Assalam, Hira. Let me help you with the latest update.
ASAyesha S. is handling this conversation
A MORE CONNECTED WAY TO WORK
Make the next reply someone’s responsibility.
Give order enquiries and complaints an owner, with context that stays available when another team member takes over.
02
Share useful context
Use internal notes to help colleagues pick up the case.
03
Track the follow-up
Turn unresolved issues into tickets with a status and owner.
A FAMILIAR SHIFT HANDOFF
The customer stays in the same conversation.
“I spoke to your team this morning about an exchange.”Illustrative customer moment
- 01
Read the context
The next agent reviews the conversation and notes.
- 02
Take ownership
Make the handoff and next action clear.
- 03
Follow through
Track the exchange as a ticket if more work is needed.
A PRACTICAL FIRST STEPFit the workflow
Fit the workflow
to your business.
Your channels, your team and your existing systems shape the setup. Start with a focused workflow and build from there.
Talk through your use caseConfirm your number
Review the WhatsApp API setup and team access.
Define assignment rules
Agree on queues, responsibilities and shift handoffs.
Connect ticketing
Choose which issues need tracked follow-up.
A LITTLE MORE CLARITYGood questions.
Good questions.
Useful answers.
Can agents share one WhatsApp number?
Yes. The API-based inbox supports team handling with assignments and shared visibility.
Does the customer have to repeat the issue?
Conversation context and internal notes help the next agent understand the case during a handoff.
YOUR NEXT CHAPTER STARTS WITH A CONVERSATIONBring your team together.
Bring your team together.
Keep your customers closer.
Let’s build the right support workflow for your brand.