01
Order context when it matters
Use connected Shopify, OMS or courier information during support, according to your integration scope.
ORDER MANAGEMENT / COMMERCE CONTEXT
Bring the order into the conversation.
Connect relevant order and shipping context with customer support, so your team can answer enquiries and track operational exceptions together.
Limited availability for select deployments. Module coverage and integrations are confirmed before implementation.
ShuttleProExample workspaceConnected order context
Order #SP-2048Hira Khan · Lahore, Pakistan
CODOrder valuePKR 6,450
Payment methodCash on delivery
Order statusDispatched
Order confirmedCustomer response captured
Order dispatchedContext from connected system
Support follow-upAssigned to Ayesha S.
A MORE CONNECTED WAY TO WORK
Connect support to the operational details behind an order.
An order enquiry often needs information from more than one team. Make the agreed commerce context available where conversations and follow-ups happen.
02
A route for exceptions
Turn delayed deliveries, disputes and other operational follow-ups into owned tickets.
03
A scoped integration plan
Confirm your existing systems and the information or workflows that can be connected via integrations or APIs.
ILLUSTRATIVE DELIVERY EXCEPTION
Keep support and operations looking at the same issue.
“The order is dispatched, but the customer still needs an update.”Illustrative customer moment
- 01
Check the order
Review the latest information supplied by the connected order system.
- 02
Identify the exception
Capture what the customer needs and the operational details still to be checked.
- 03
Track the next action
Give the follow-up an owner and keep the support team informed through the ticket workflow.
A PRACTICAL FIRST STEPFit the workflow
Fit the workflow
to your business.
Your channels, your team and your existing systems shape the setup. Start with a focused workflow and build from there.
Talk through your use caseConfirm module fit
Discuss whether the available OMS module suits your deployment and operational requirements.
Map the systems
Identify order sources, couriers and internal tools, then agree on the integration scope.
Connect the support workflow
Define how order information and exceptions reach the inbox and ticketing process.
A LITTLE MORE CLARITYGood questions.
Good questions.
Useful answers.
Is this a general-purpose OMS replacement?
The current module has limited availability. Its fit and coverage need to be confirmed against your requirements; this page does not promise a full replacement for an existing OMS.
Can we keep an existing order system?
Order and courier context can be connected where the relevant integration or API access is available. The supported data and workflow are confirmed during scoping.
Can we start with CRM first?
Yes. Teams can begin with the CRM and automation workflow, then add commerce context when the deployment and integration scope support it.
YOUR NEXT CHAPTER STARTS WITH A CONVERSATIONBring your team together.
Bring your team together.
Keep your customers closer.
Let’s build the right support workflow for your brand.