Guide • High-intent buyer question
Integration
(Unify Social Support with
WhatsApp)
Typical go-live: 2 -5 Days
Why it Matters
✓ Ownership gets unclear across people and shifts
✓ Follow-ups are missed when threads are not tracked
✓ Complaint handling becomes inconsistent across channel
Outcome: A unified workflow keeps service consistent.
How it Works
Same simple setup pattern as Instagram: Connect → Route → Assign → Escalate → Review.
1
Connect Facebook Messenger
Connect your Facebook page messages to ShuttlePro.
2
Route messages into the shared inbox
Messenger items appear alongside WhatsApp in one queue.
3
Assign ownership and collaborate
Use assignments, internal notes, and handoffs.
4
Escalate exceptions to ticketing
Track follow-ups on complaints and operational issues
5
Review outcomes (optional)
Use KPIs and audit trails for coaching and accountability (if enabled).
Related: WhatsApp Business API • Ticketing • Audit Trail
Key Features
Messenger support inside a workflow (not a separate social inbox).
What you get
✓ Messenger messages handled inside a unified inbox
✓ Ownership/assignment to reduce missed follow-ups
✓ Internal notes and handoffs
✓ Ticket escalation for complaints/exceptions
✓ Consistent workflow across WhatsApp + social channels
Use Cases
Practical examples where Messenger belongs in the same operations workflow.
Lead-to-support continuity
Ad inquiries routed with ownership (no missed follow-ups).
Complaint intake
Escalate Messenger threads into tickets for tracking.
Sale-day spikes
Triage messages like WhatsApp volume using queues.
Multi-page routing
Route to correct page/brand queue (where configured).
What makes ShuttlePro different
Tickets + accountability
Messenger connects to tickets and follow-up tracking.
WhatsApp-first operations
Unified social support built around WhatsApp-first realities.
Support-first design
Ownership and tracking, not vanity social dashboards.
Also see: Instagram DMs • Email • Webchat