From your first shared inbox to a growing, multi-brand operation.
Choose the capacity your team needs today.
One brand, a shared inbox and room to add standard automation. Built for smaller teams with predictable support volume.
Bring everyday customer messages into one organised inbox.
+ PKR 5,000 one-time setup. Taxes and Meta charges separate.
Discuss Lite StarterAdd standard bots, routing and tracked follow-ups.
+ PKR 5,000 one-time setup. Taxes and Meta charges separate.
Discuss Lite FlowMore conversation and automation capacity for a busy small team.
+ PKR 5,000 one-time setup. Taxes and Meta charges separate.
Discuss Lite AutomatePKR 5,000 one-time activation. Applicable taxes and Meta messaging charges are separate.
Allowances shown are included in the monthly subscription.
| What’s included | Lite StarterPKR 9,999 / month | Lite FlowPKR 14,999 / month | Lite AutomatePKR 19,999 / month |
|---|---|---|---|
| Brand workspaces | 1 | 1 | 1 |
| Active agents included | 1 | 1 | 1 |
| Monthly support conversations | 500 | 1,000 | 3,000 |
| Automated customer sessions | Not included | 1,000 | 3,000 |
| Standard workflows | Not included | Up to 3 | Up to 5 |
| WhatsApp API, Facebook, Instagram & email | Included | Included | Included |
| Ticketing | Basic | Included | Included |
| Reporting | Confirm scope | Basic | Basic |
Keep a small starting point and expand within Lite’s limits.
Expand within Lite’s maximum of three active agents.
Additional capacity for higher support volume.
Extra customer journeys for Flow or Automate.
Per brand, based on campaign requirements. Meta charges are separate.
Initial configuration of the brand workspace and supported channels.
Unlimited normal inbound and human-assisted support conversations, with capacity that scales by brands, agents and automated customer journeys.
A connected support operation for one brand.
*Normal inbound & human-assisted support. Taxes, Meta charges and AI usage separate.
Discuss Ultra CoreMore team capacity and advanced complaint workflows.
*Normal inbound & human-assisted support. Taxes, Meta charges and AI usage separate.
Discuss Ultra GrowthMulti-brand customer operations with more room to automate.
*Normal inbound & human-assisted support. Taxes, Meta charges and AI usage separate.
Discuss Ultra ScaleApplicable taxes and third-party messaging charges are separate. AI and custom integrations are quoted separately. *Unlimited applies to normal inbound and human-assisted support conversations.
Allowances shown are included in the monthly subscription.
| What’s included | Ultra CorePKR 30,000 / month | Ultra GrowthPKR 60,000 / month | Ultra ScalePKR 100,000 / month |
|---|---|---|---|
| Brand workspaces | 1 | Up to 2 | Up to 4 |
| Active agents included | 1 | 3 | 5 |
| Monthly support conversations | Unlimited* | Unlimited* | Unlimited* |
| Automated customer sessions | 10,000 | 30,000 | 50,000 |
| WhatsApp API, Facebook, Instagram & email | Included | Included | Included |
| Ticketing | Unlimited | Unlimited | Unlimited |
| Reporting | Standard | Advanced | Advanced |
| SLA & escalation workflows | Included | Included | Included |
| Multi-brand reporting | — | Included | Included |
| Onboarding & support | Standard | Priority | Priority |
*Campaign messages, AI usage and third-party messaging fees are separate.
Add agents, brands or automation capacity as your operation grows.
Expand the team handling your customer conversations.
Add another brand workspace to your operation.
More capacity for automated customer journeys.
A larger capacity pack for established operations.
Per brand, based on requirements. Meta charges are separate.
AI usage, specialised workflows and integrations are scoped separately.
Enterprise capacity, AI and custom integrations are quoted around your requirements.
A chatbot or automated workflow handling one customer journey within a rolling 24-hour period counts as one session. Steps within that journey don’t each become a new session.
“Can you check my order?”
Available connected order context.
A reply, ticket or follow-up in that journey.
Lite is designed for one brand and a small team, with monthly conversation allowances and standard workflows. Ultra adds unlimited normal inbound and human-assisted support conversations, unlimited tickets, larger automation allowances and a path to multi-brand operations.
WhatsApp Business API access is included in the plans. Meta utility, authentication and marketing message charges are billed separately according to actual usage. Applicable taxes are also separate.
One customer journey handled by a chatbot or automated workflow during a rolling 24-hour period. API calls, ticket movements, reminders and escalations within that same journey are not counted as separate sessions.
No. Ultra’s unlimited allowance covers normal inbound and human-assisted customer-support conversations and tickets. Campaign messages, AI usage and third-party messaging fees are separate.
Consider Ultra when you need more than three active agents, multiple brands, regular volume beyond Lite allowances, advanced complaint and SLA workflows, custom integrations or larger automation capacity.
The published Ultra terms allow up to two WhatsApp Business numbers per brand workspace without a separate public number fee. Larger or separately operated setups may need a custom package.
