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Affordable omnichannel support for small businesses

Unlimited support conversations.

Pricing that scales with value.

Run WhatsApp, Facebook, Instagram and email support from one platform—with ticketing, complaint workflows, SLA escalations and ecommerce automation built in.

How much does ShuttlePro Ultra cost? Ultra plans start at PKR 30,000 per month and include unlimited customer-support conversations and tickets. Businesses scale based on brands, active agents and automated customer sessions.

✓ WhatsApp Business API

✓ Facebook & Instagram

✓ Email & Ticketing

✓ Shopify Automations

ShuttlePro Ultra

Choose the capacity your operation needs

No limits on normal inbound or human-assisted customer-support conversations.

Ultra Core

For one growing brand ready to automate repetitive support and control complaints.

PKR

30,000

/Month

Taxes and third-party messaging charges are separate.

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✓  1 brand workspace

✓  1 active agent

✓  Unlimited support conversations

✓  Unlimited tickets

✓  10,000 automated customer sessions

✓  Ticketing, complaints, SLA & escalations

✓  Standard reporting & onboarding

See full comparison

Ultra Growth

Most Popular

For multi-brand or larger support teams with higher automation demand.

PKR

60,000

/Month

Taxes and third-party messaging charges are separate.

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✓  Up to 2 brands

✓  3 active agents

✓  Unlimited support conversations

✓  Unlimited tickets

✓  30,000 automated customer sessions

✓  Advanced complaint workflows & reporting

✓  Priority onboarding & support

See full comparison

Ultra Scale

For established retail groups managing multiple brands and advanced operations.

PKR

100,000

/Month

Taxes and third-party messaging charges are separate.

Talk to Sales

✓  Up to 4 brands

✓  5 active agents

✓  Unlimited support conversations

✓  Unlimited tickets

✓  50,000 automated customer sessions

✓  Multi-brand operations & audit trail

✓  Priority onboarding & support

See full comparison

ⓘ WhatsApp Business API access is included. Meta utility, authentication and marketing message charges are billed separately according to actual usage.

Enterprise

Custom capacity for larger teams, complex multi-brand operations, higher automation volumes and specialized onboarding requirements.

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Everything your support operation needs

All Pro plans include the same core platform. Higher tiers add brands, agents, automation capacity and reporting depth.
Feature
Compare Ultra Core, Ultra Growth, and Ultra Scale plans
Ultra Core
PKR 30,000/month
Ultra Growth
PKR 60,000/month
Ultra Scale
PKR 100,000/month
Included brands
1
Up to 2
Up to 4
Active agents
1
3
5
Customer-support conversations
Unlimited
Unlimited
Unlimited
Tickets
Unlimited
Unlimited
Unlimited
Automated customer sessions
10,000
30,000
50,000
WhatsApp, Facebook, Instagram & email
Included
Included
Included
Ticket & complaint management
Included
Included
Included
SLA & escalation workflows
Included
Included
Included
Standard automation templates
Included
Included
Included
Reporting
Standard
Advanced
Advanced
Multi-brand reporting
—
Included
Included
Onboarding & support
Standard
Priority
Priority
Feature
Compare Pro Core, Pro Growth, and Pro Scale plans
Pro Core
Pro Growth
Pro Scale
Monthly price
PKR 30,000
PKR 60,000
PKR 100,000
Included brands
1
Up to 2
Up to 4
Active agents
1
3
5
Customer-support conversations
Unlimited
Unlimited
Unlimited
Tickets
Unlimited
Unlimited
Unlimited
Automated customer sessions
10,000
30,000
50,000
WhatsApp, Facebook, Instagram & email
Included
Included
Included
Ticket & complaint management
Included
Included
Included
SLA & escalation workflows
Included
Included
Included
Standard automation templates
Included
Included
Included
Reporting
Standard
Advanced
Advanced
Multi-brand reporting
—
Included
Included
Onboarding & support
Standard
Priority
Priority

Optional Add-Ons

Expand without changing your core plan

Add team capacity, brands or automation usage as your operation grows.
👤

Additional active agent

Add another customer-facing agent seat.

PKR 10,000/month

💬

Additional brand

Add a separate brand workspace and reporting structure.

PKR 15,000/month

⚡

10,000 automation sessions

Increase monthly automated customer capacity.

PKR 5,000/month

📣

50,000 automation sessions

Higher-volume automation capacity for established operations.

PKR 15,000/month

🔌

Marketing campaign module

Campaign tools priced according to brand requirements.

PKR 5,000–10,000/month per brand

↗

AI & custom integrations

AI automation, specialized workflows and integrations are scoped separately.

Custom quotation

AI Bots & Agents

One customer journey counts as one automated session

ShuttlePro does not charge separately for every API call, ticket movement, reminder or escalation inside the same customer journey.

Definition: One Automated Customer Session is one customer journey handled through a chatbot or automated workflow during a rolling 24-hour period.

Customer asks for order status

The chatbot identifies the customer and collects the order number.

ShuttlePro retrieves data

Shopify and courier information is checked automatically.

Ticket and workflow update

The system updates the ticket, applies tags and records the interaction.

Customer receives the answer

A clear order update is sent on the same channel.

Total billed usage: 1 automated customer session

Built for Pakistan retail

More than a shared inbox

ShuttlePro connects customer conversations with the operational workflows local ecommerce teams run every day.
Post-purchase operations

Automate order status, courier tracking, COD confirmations, delivery updates and return requests.

Complaint control

Create complaints automatically, assign ownership, enforce SLAs and escalate unresolved cases.

Multi-channel service

Manage WhatsApp, Facebook, Instagram and email through one connected support operation.

Frequently Asked Questions

Direct answers about Lite pricing

Pro Core costs PKR 30,000 per month, Pro Growth costs PKR 60,000 per month and Pro Scale costs PKR 100,000 per month. Enterprise capacity is quoted separately.

 

Yes. All Pro plans include unlimited normal inbound and human-assisted customer-support conversations and unlimited ticket creation. Campaign messages, AI usage and third-party messaging fees are separate.

Yes. WhatsApp Business API access is included in every Pro plan. Meta utility, authentication and marketing message charges are billed separately according to actual usage.

 

One customer journey handled through a chatbot or automated workflow during a rolling 24-hour period counts as one session. Shopify lookups, ticket creation, assignments, SLA checks, reminders and escalations inside that journey are not counted separately.

 

A brand workspace may connect up to two WhatsApp Business numbers without a separate public number fee. Larger or separately operated setups may require a custom package.

 

Yes. Additional active agents are PKR 10,000 per month and additional brand workspaces are PKR 15,000 per month.

 

Lite is designed for small, low-volume teams and includes conversation allowances and standard workflows.

Pro includes unlimited customer-support conversations and tickets, advanced complaint workflows, SLA escalations, larger automation capacity and multi-brand expansion.

Build a support operation that scales

Tell us your brands, active agents and automation requirements. We will recommend the right ShuttlePro plan and onboarding path.

 
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Affordable omnichannel support for small businesses

WhatsApp CRM for small teams.

Starting from PKR 5,000.

Bring WhatsApp Business API, Facebook, Instagram and email into one shared inbox—without paying for an enterprise package.

How much does ShuttlePro Lite cost? Lite starts at PKR 5,000 per month for one brand, one agent and 500 monthly conversations. Automation plans are available at PKR 10,000 and PKR 15,000 per month.

✓ WhatsApp Business API

✓ Facebook & Instagram

✓ Email & Shared Inbox

✓ Easy Pro Upgrade

ShuttlePro Lite

Simple plans for small support teams

Start with a multichannel inbox and add standard automation when your business is ready.

Lite Starter

For a small business moving its customer messages into one organized inbox.

PKR

5,000

/Month

One-time activation and applicable taxes are separate.

Get Started

✓  1 Brand

✓  1 Active Agent

✓  500 Monthly Conversations

✓  WhatsApp, Meta & Email

✓  Shared Inbox & Ticketing

—  No Automated Customer Session

Compare Features

Lite Flow

Most Popular

For teams that need standard bots, routing and ticket creation alongside the inbox.

PKR

10,000

/Month

One-time activation and applicable taxes are separate.​

Get Started

✓  1 Brand

✓  1 Active Agent

✓  1000 Monthly Conversations

✓  1000  Automated Customer Session

✓  Up to 3 standard workflows

✓  Ticketing and basic reporting

Compare Features

Lite Automate

For growing small teams with higher volume and more repeatable customer journeys.

PKR

15,000

/Month

One-time activation and applicable taxes are separate.

Get Started

✓  1 Brand

✓  1 Active Agent

✓  3000 Monthly Conversations

✓  5000  Automated Customer Session

✓  Up to 5 standard workflows

✓  Ticketing and basic reporting

Compare Features

ⓘ  WhatsApp Business API access is included. Meta utility, authentication and marketing message charges are billed separately according to actual usage.

Compare plans

Pick the right Lite plan

Every plan supports the same core channels. Choose based on conversation volume and automation needs.

Feature
Compare Pro Core, Pro Growth, and Pro Scale plans
Lite Starter
PKR 5,000/month
Lite Flow
PKR 10,000/month
Lite Automate
PKR 15,000/month
Included Brands
1
1
1
Active Agents
1
1
1
Customer-Support Conversations
500
1,000
3,000
Tickets
Basic
Included
Included
Automated Customer Sessions
—
1,000
5,000
WhatsApp Business API ✓ ✓ ✓
Facebook & Instagram ✓ ✓ ✓
Email Integration ✓ ✓ ✓
Ticket & Complaint Management ✓ ✓ ✓
Basic Reporting
Standard
Advanced
Advanced
Feature
Compare Pro Core, Pro Growth, and Pro Scale plans
Pro Core PKR 30,000/month
Pro Growth PKR 60,000/month
Pro Scale PKR 100,000/month
Included Brands
1
Up to 2
Up to 4
Active Agents
1
3
5
Customer-Support Conversations
Unlimited
Unlimited
Unlimited
Tickets
Unlimited
Unlimited
Unlimited
Automated Customer Sessions
10,000
30,000
50,000
WhatsApp Business API
✓
✓
✓
Facebook & Instagram
✓
✓
✓
Email Integration
✓
✓
✓
Ticket & Complaint Management
✓
✓
✓
SLA and Escalation Workflows
✓
✓
✓
Standard Automation Templates
✓
✓
✓
Reporting
Standard
Advanced
Advanced
Multi-Brand Reporting
—
✓
✓
Onboarding
Standard
Priority
Priority
Support
Standard
Priority
Priority

Lite Add-Ons

Add only what your small team needs

Keep your starting cost low while retaining a clear path to Pro.
👤

Additional Lite agent

Add a user while remaining within the three-agent Lite maximum.

PKR 3,000/month

💬

500 extra conversations

Temporary or recurring capacity for higher support volume.

PKR 2,000/month

⚡

1,000 automation sessions

Add more customer journeys to Flow or Automate.

PKR 2,000/month

📣

Marketing campaign module

Campaign tools based on the requirements of each brand.

PKR 5,000–10,000/month per brand

🔌

Activation & channel setup

Initial configuration of the brand workspace and supported channels.

PKR 5,000 one time

↗

Upgrade to Pro

Move to unlimited conversations, advanced workflows and multi-brand operations.

Pro starts at PKR 30,000/month

AI Bots & Agents

Start small. Move to Pro when operations become complex.

Lite is intentionally standardized and affordable. Pro is the right fit when your team needs unlimited customer-support conversations, advanced complaint management, custom integrations or multiple brands.

Upgrade signal: More than three agents, multiple brands, regular volume above the Lite allowances, advanced SLAs or custom ecommerce workflows.

Start with one shared inbox

Connect WhatsApp, Facebook, Instagram and email.

Add standard automation

Use ready workflows for FAQs, routing and basic ticket creation.

Upgrade without migration

Keep the same platform, customer history and connected channels.

A single platform from first inbox to full support operations

Frequently Asked Questions

Direct answers about Lite pricing

Lite Starter costs PKR 5,000 per month, Lite Flow costs PKR 10,000 per month and Lite Automate costs PKR 15,000 per month

All Lite plans include WhatsApp Business API, Facebook, Instagram and email through one shared customer-support inbox.

WhatsApp Business API access is included. Meta utility, authentication and marketing message charges are billed separately according to actual usage

No. Lite Starter is designed for manual customer support through the shared inbox. Lite Flow and Lite Automate include standard workflow templates and automated customer sessions.

Yes. Additional Lite agents cost PKR 3,000 per month, with a maximum of three active agents on Lite. Larger teams should use ShuttlePro Pro.

How much does ShuttlePro Lite cost? Lite Starter costs PKR 5,000 per month, Lite Flow costs PKR 10,000 per month and Lite Automate costs PKR 15,000 per month. Which channels are included? All Lite plans include WhatsApp Business API, Facebook, Instagram and email through one shared customer-support inbox. Are Meta and WhatsApp messaging charges included? WhatsApp Business API access is included. Meta utility, authentication and marketing message charges are billed separately according to actual usage. Does the PKR 5,000 plan include automation? No. Lite Starter is designed for manual customer support through the shared inbox. Lite Flow and Lite Automate include standard workflow templates and automated customer sessions. Can I add more agents? Yes. Additional Lite agents cost PKR 3,000 per month, with a maximum of three active agents on Lite. Larger teams should use ShuttlePro Pro. Upgrade when you need unlimited customer-support conversations and tickets, more than three agents, multiple brands, advanced complaint workflows, custom integrations or larger automation capacity.

Start managing every customer channel in one place

Choose a Lite plan for your current volume and upgrade to Pro whenever your team or automation needs grow.
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