WhatsApp-first support automation for Pakistan retail & ecommerce
WhatsApp Interactive Bots for Ecommerce Support (Buttons + Lists)
Work best with WhatApp Business API →
Typical go-live: 2 -5 Days
Ops-safe Windows
Button + Listing + Ticketing
Why it Matters
In ecommerce support, the issue is rarely “no reply”—it’s “no structure.” Interactive flows reduce ambiguity and help teams resolve operational tasks faster.
- COD confirmation — capture confirm/cancel choices and reasons consistently.
- Returns & exchanges — collect product, reason, and pickup details without guesswork.
- Complaint intake — classify issues before they hit the support queue.
- Address confirmation — avoid free-text confusion with structured responses.
faster resolution + fewer missed follow-ups.
How it Works
1
Choose a workflow
Start with a practical flow: COD, return, complaint, or order status.
2
Define structured inputs
Use WhatsApp buttons and list menus to collect exactly what the team needs.
3
Route to the right queue
Based on user choices, send the case to the correct owner or team.
4
Create tickets for exceptions
Complaint and follow-up workflows can open tickets automatically.
5
Track via audit trail and KPIs
Review what happened later and improve handling over time.
Works best with WhatsApp Business API
Key Features
Interactive structure where teams need precision—plus ticketing and ownership when things need follow-up.
What you get
✓ WhatsApp buttons and list menus for structured inputs
✓ Capture complaint details consistently with less guesswork
✓ Convert flows into tickets for complaints and escalations
✓ Route to the right owner or team queue
✓ Works alongside AI bots (interactive for structure, AI for natural language)
Modules
Use cases for Pakistan Ecommerce
COD Confirmation
Confirm / cancel + reason capture in a structured flow.
return Request
Collect product, reason and pickup details consistently.
Complaint Intake
Capture category, priority and evidence request in one flow.
Address Confirmation
Confirm or change address with a clean guided response.
Delivery Issue
Route “late/ not received/ wrong item” to the correct owner.
Sale-day triage
Route common issues quickly during high-volume periods.
What makes ShuttlePro different
Connected to ownership
Interactive flows connect to tickets and team ownership—not just replies.
Built for Pakistan workflows
Designed around COD, complaints, volume spikes, and WhatsApp-first support realities.
Expandable inside CRM
Works within a broader omnichannel CRM when you expand beyond WhatsApp.