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Privacy Policy

Last updated: [June-2026]

This Privacy Policy explains how ShuttlePro collects, uses, stores, and protects information when you visit our website, contact us, book a demo, chat with us on WhatsApp, or use our products and services.

ShuttlePro is an AI-first omnichannel CRM for retail and ecommerce teams. Our website is available at
https://shuttlepro.io/.

This policy applies to our website visitors, prospects, customers, and users who interact with ShuttlePro through our website, demo forms, WhatsApp, email, social channels, or product-related workflows.

1. Who We Are

ShuttlePro provides customer support and ecommerce operations software, including omnichannel CRM, shared inbox, AI bots, WhatsApp automation, ticketing, complaint management, agent performance tracking, audit trails, and integrations with tools such as Shopify, WhatsApp Business API, social channels, email, and other business systems.

You can learn more about our products here:

2. Information We Collect

We may collect information directly from you, automatically through our website, and through third-party platforms or integrations you choose to connect with ShuttlePro.

Information you provide to us

When you contact us, book a demo, submit a form, or chat with us on WhatsApp, we may collect:

  • Your name
  • Business name
  • Email address
  • Phone number or WhatsApp number
  • Job title or role
  • Website/store URL
  • Business requirements or support workflow details
  • Messages, questions, or files you send to us

Website usage information

When you visit our website, we may collect technical and usage information such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Time spent on pages
  • Referral source
  • Clicks on buttons, forms, or links
  • Approximate location based on technical data

Product and integration information

If you become a ShuttlePro customer and use our platform, we may process information needed to provide the service, such as:

  • Customer conversations from connected channels
  • Support tickets and complaint records
  • Agent assignments, notes, statuses, and actions
  • Audit trail and activity logs
  • Performance and KPI data
  • Order or customer context from connected systems, where configured
  • Integration data from tools such as Shopify, WhatsApp Business API, Instagram, Facebook Messenger, email, webchat, OMS, courier systems, or APIs

You can learn more about our integrations here:

3. How We Use Information

We use information to provide, improve, secure, and support ShuttlePro services.

We may use information to:

  • Respond to your inquiries
  • Qualify leads and understand your business needs
  • Schedule demos and follow-ups
  • Provide customer support
  • Set up and manage customer accounts
  • Deliver CRM, shared inbox, AI bot, ticketing, and automation features
  • Enable integrations you request
  • Improve website experience and product performance
  • Analyze website traffic and marketing performance
  • Send product, service, or business communications
  • Detect, prevent, and respond to security issues or misuse
  • Maintain audit trails and operational records
  • Comply with legal, regulatory, or contractual obligations

4. WhatsApp and Messaging Channels

ShuttlePro may communicate with you through WhatsApp, email, phone, or other channels if you contact us or request information.

If you use ShuttlePro as a customer, your connected channels may include WhatsApp, Instagram, Facebook Messenger, email, webchat, and other supported integrations. We process messages and related metadata only as needed to provide the requested service, support workflows, automation, ticketing, reporting, and audit trail functionality.

You can learn more about our WhatsApp-related products here:

5. AI Features and Automation

ShuttlePro may provide AI-assisted features such as AI chatbots, support automation, intent detection, ticket creation, routing, and suggested replies. These features are designed to help teams manage repetitive support workflows such as order status, COD confirmation, FAQs, complaints, and escalations.

AI-assisted features may process customer conversations, support context, ticket details, order context, and business rules where configured. These features are used to support your team’s workflows and are not intended to replace human supervision for important customer decisions.

You can learn more about AI features here:

6. Cookies and Analytics

Our website may use cookies and similar technologies to operate the site, remember preferences, understand visitor behavior, improve content, measure campaign performance, and analyze how visitors use our website.

We may use analytics tools such as Google Analytics or similar services. These tools may collect information such as pages visited, device/browser details, traffic source, time on page, and interactions with the website. This helps us improve our website, content, and user experience.

You can usually control or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

7. Marketing and Communications

If you contact us, book a demo, download a guide, subscribe to updates, or otherwise share your details, we may contact you about ShuttlePro products, resources, guides, demos, offers, and relevant updates.

You can request that we stop sending marketing communications by contacting us or using any unsubscribe option provided in our communications.

You can explore our educational resources here:

8. Sharing of Information

We do not sell your personal information.

We may share information with trusted service providers, partners, or systems that help us operate our website, provide the ShuttlePro platform, process communications, host data, analyze website performance, manage customer support, schedule demos, or deliver integrations.

These may include categories such as:

  • Website hosting providers
  • Analytics providers
  • CRM and support tools
  • Calendar or scheduling tools
  • Messaging and communication platforms
  • Payment or billing providers, where applicable
  • Integration providers selected by customers
  • Security and monitoring tools

We may also share information if required to comply with law, enforce agreements, protect rights, prevent fraud, respond to legal requests, or protect the security of ShuttlePro, our customers, or users.

9. Third-Party Services and Links

Our website and services may link to third-party websites or tools such as WhatsApp, Meta platforms, Shopify, Calendly, Google Analytics, social media platforms, courier systems, payment systems, or other business tools.

Third-party services have their own privacy policies and practices. We are not responsible for the privacy practices of third-party websites or services.

Pages that may include third-party interactions include:

10. Data Retention

We keep information for as long as necessary to provide services, manage customer relationships, maintain business records, improve our website and products, comply with legal obligations, resolve disputes, enforce agreements, and protect our rights.

Retention periods may vary depending on the type of information, customer configuration, legal requirements, and business needs.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

No internet-based service can guarantee absolute security. Customers and users should also follow good security practices, including using strong passwords, limiting access to authorized users, and reviewing account permissions.

For security-related questions, visit:

12. Customer Responsibilities

If you use ShuttlePro as a customer, you are responsible for ensuring that your use of ShuttlePro, connected channels, customer data, WhatsApp messaging, marketing templates, integrations, and automations complies with applicable laws, platform policies, customer permissions, and your own privacy obligations.

This includes responsibility for:

  • Obtaining any required customer consent
  • Using WhatsApp templates and campaigns appropriately
  • Managing agent access and permissions
  • Configuring integrations securely
  • Ensuring your team handles customer data responsibly
  • Responding to customer requests about their data where applicable

13. Your Choices and Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or limitation of certain personal information.

You may also request that we stop sending marketing communications or update the contact details we hold about you.

To make a privacy-related request, contact us through:

14. Children’s Privacy

ShuttlePro is a business-to-business software platform and is not intended for children. We do not knowingly collect personal information from children through our website.

15. International Data Transfers

ShuttlePro may use service providers, hosting infrastructure, communication tools, or integrations that process information in different countries. Where information is transferred or processed outside your country, we take reasonable steps designed to protect it according to this Privacy Policy and applicable requirements.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, legal requirements, or business operations.

When we update this policy, we will revise the “Last updated” date at the top of this page. Continued use of our website or services after updates means you accept the revised policy.

17. Contact Us

For questions about this Privacy Policy or how ShuttlePro handles information, contact us:

Related ShuttlePro Pages

To learn more about ShuttlePro products, workflows, and resources, visit:

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