01
Connected channels
Bring WhatsApp, Instagram, Facebook, email and webchat into your configured workspace.
CRM FEATURES / UNIFIED INBOX
All the conversations. A shared sense of what’s next.
Bring your supported customer channels into one team workspace, with assignment and collaboration for everyday retail support.
ShuttleProExample workspaceTeam inboxAll channels
WhatsAppInstagramEmail
HK
Hira KhanOrder enquiry · Lahore
AssignedAssalam o Alaikum! Can you check my order?
Order #SP-2048Cash on delivery · PKR 6,450Dispatched
Wa Alaikum Assalam, Hira. Let me help you with the latest update.
ASAyesha S. is handling this conversation
A MORE CONNECTED WAY TO WORK
Give your team a shared starting point.
Help agents see the enquiry, the customer context and who owns the next response.
02
Visible ownership
Assign conversations and keep responsibility clear through team handoffs.
03
A route to resolution
Connect complaints and other follow-ups with the ticketing workflow.
ILLUSTRATIVE INBOX WORKFLOW
A question reaches the team that can help.
“Is this item available, and can you check my earlier order?”Illustrative customer moment
- 01
Receive
Keep the supported channel enquiry in the shared inbox.
- 02
Assign
Give an agent or team responsibility for the next reply.
- 03
Follow through
Use the customer context and track further work when required.
A PRACTICAL FIRST STEPFit the workflow
Fit the workflow
to your business.
Your channels, your team and your existing systems shape the setup. Start with a focused workflow and build from there.
Talk through your use caseConnect channels
Confirm accounts, access and setup requirements.
Choose queues
Define how agents and teams organise incoming work.
Agree on handoffs
Make ownership and escalation expectations clear.
A LITTLE MORE CLARITYGood questions.
Good questions.
Useful answers.
Can multiple agents share the inbox?
Yes. Shared handling and assignments help teams work through customer enquiries together. Access and queue structure depend on your setup.
Does it support more than private messages?
ShuttlePro also describes support for social interactions including comments, according to the connected platform and configured workflow.
YOUR NEXT CHAPTER STARTS WITH A CONVERSATIONBring your team together.
Bring your team together.
Keep your customers closer.
Let’s build the right support workflow for your brand.