01
Shared handling
Bring WhatsApp conversations into the team inbox with clear assignments.
CRM FEATURES / WHATSAPP-FIRST SUPPORT
Your customer’s familiar channel. Your team’s shared workflow.
Bring WhatsApp enquiries, ownership and follow-ups into the wider customer operation for your Pakistani retail or ecommerce brand.
ShuttleProExample workspaceTeam inboxAll channels
WhatsAppInstagramEmail
HK
Hira KhanOrder enquiry · Lahore
AssignedAssalam o Alaikum! Can you check my order?
Order #SP-2048Cash on delivery · PKR 6,450Dispatched
Wa Alaikum Assalam, Hira. Let me help you with the latest update.
ASAyesha S. is handling this conversation
A MORE CONNECTED WAY TO WORK
Make WhatsApp part of how the whole team works.
Help customer support and operations share the context behind order enquiries, COD responses and complaints.
02
Configured automation
Use the suitable AI or interactive-flow approach for repetitive enquiries and structured intake.
03
Tracked follow-ups
Connect unresolved complaints and operational exceptions to ticket ownership.
ILLUSTRATIVE WHATSAPP WORKFLOW
One message can reach the right next action.
“My order has arrived. I need help with one of the items.”Illustrative customer moment
- 01
Receive the enquiry
Keep the WhatsApp conversation in the shared support workflow.
- 02
Collect useful context
Capture the order reference and details needed to help.
- 03
Own the follow-up
Route the request to a person and track further work when required.
A PRACTICAL FIRST STEPFit the workflow
Fit the workflow
to your business.
Your channels, your team and your existing systems shape the setup. Start with a focused workflow and build from there.
Talk through your use caseConfirm WhatsApp setup
Review your business number, account access and API requirements.
Define team handling
Agree on queues, assignments and escalation conditions.
Choose the first automation
Start with a clear customer question or intake flow.
A LITTLE MORE CLARITYGood questions.
Good questions.
Useful answers.
Is a WhatsApp API setup required?
Team and automation workflows use the relevant WhatsApp Business API setup. Account requirements and onboarding steps are confirmed for your business.
Does this include Meta messaging charges?
WhatsApp Business API access is included in Lite and Ultra plans. Meta utility, authentication and marketing message charges are billed separately according to usage.
YOUR NEXT CHAPTER STARTS WITH A CONVERSATIONBring your team together.
Bring your team together.
Keep your customers closer.
Let’s build the right support workflow for your brand.