WhatsApp-first support ops for Pakistan ecommerce

About ShuttlePro

We build an AI-first omnichannel CRM designed for WhatsApp-first customer support in Pakistan retail & ecommerce—so every issue has ownership, follow-ups are tracked, and outcomes are measurable.

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Typical go-live: 2 -5 Days

ShuttlePro is an AI-first, WhatsApp-first omnichannel CRM built for Pakistan retail and ecommerce—designed to make customer support operations faster, accountable, and easier to manage.

Built for Pakistan ecommerce realities (COD + volume)

Why we built ShuttlePro

Customer support becomes chaotic when WhatsApp and escalations are handled outside an operational workflow.

Customer operations in ecommerce are messy by default—especially when support lives on WhatsApp and escalations are tracked in spreadsheets. ShuttlePro was built to turn conversations into an operating workflow with ownership, accountability, and measurable outcomes.

What we focus on today

A CRM + AI bots first company for ecommerce support operations—designed for WhatsApp-first realities.

01 Unified inbox

Handle WhatsApp, social DMs, and email in one inbox with ownership and collaboration.

Learn about Unified Inbox →

02 AI bots + interactive flows

Handle WhatsApp, social DMs, and email in one inbox with ownership and collaboration.

Learn about AI Bots → • Interactive Bots →

03 Ticketing for complaints

Convert escalations and follow-ups into tracked tickets so nothing gets lost in chat threads.

Learn about Ticketing →

04 KPIs + audit trails

Track workload and quality trends, and keep accountability with an action history.

Learn about Agent Performance → · Audit Trail →

Built for Pakistan ecommerce reality

WhatsApp-first buyers, COD workflows, sale-day spikes, and courier exceptions require a different operating model.

Pakistan-first realities we design for

WhatsApp-first customer behavior (pre-sale + post-sale)
COD confirmation and disputes
Sale-day spikes and high message volume
Courier exceptions that become complaints

See Pakistan Retail playbook →

What this enables

A workflow where every conversation has ownership, exceptions become tickets, and supervisors can coach using KPIs and audit trails.

Outcome: Faster response, consistent handling, and clear accountability—even on peak days.

How we work with customers

Practical rollout: centralize first, track exceptions, then automate what’s repeatable.

01

Centralize

Move WhatsApp (and DMs if needed) into one shared inbox with ownership and handoffs.

02

Track exceptions

Convert complaints and follow-ups into tickets so escalations don’t get lost.

03

Automate safely

Use AI bots and interactive flows for common intents with controlled handoff to agents.

Can we manage multiple brands from one system?

Yes—queues and routing rules can separate work by brand/store while keeping one workflow for ownership, escalations, and follow-ups.

Is ShuttlePro only WhatsApp?

Is ShuttlePro only WhatsApp?
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ShuttlePro is WhatsApp-first, with optional expansion to Instagram, Facebook Messenger, email, and webchat when you’re ready.

Do you still offer OMS?

Do you still offer OMS?
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OMS remains available as a module for select deployments. We can also integrate with your existing OMS/courier systems via APIs and webhooks to bring commerce context into support.