01
Template workflows
Use approved templates where applicable, with the appropriate opt-in and setup.
WHATSAPP / MARKETING & CAMPAIGNS
Send the message. Be ready for the conversation.
Connect template campaigns with the same inbox your support team uses. Keep replies, customer questions and exceptions in an owned workflow.
The campaign module is an add-on. Meta messaging charges are separate; template availability depends on setup and approvals.
ShuttleProExample workspacePost-purchase messageExample workflow
An update for your order
Assalam o Alaikum, Hira. We have an update on order #SP-2048. Reply if you need help.
Approved template where applicableCan I update my delivery details?
ASReply reaches the shared inbox
SUPPORT FOLLOW-UPAssigned · Tracked · Reviewable
A MORE CONNECTED WAY TO WORK
Keep outbound messages connected to customer care.
COD confirmations, post-purchase updates and sale-day announcements can lead to questions. Plan the reply workflow before sending.
02
Replies in the inbox
Let the team handle responses with assignment and internal notes.
03
Exceptions stay tracked
Convert unresolved cases into tickets with a reviewable action history.
ILLUSTRATIVE POST-PURCHASE CAMPAIGN
An update can reveal a support issue.
“Thanks for the update, but my delivery address needs correcting.”Illustrative customer moment
- 01
Send the relevant template
Use the configured, approved messaging workflow.
- 02
Receive the response
The reply reaches the shared customer inbox.
- 03
Own the follow-up
Assign the exception and track further action in a ticket.
A PRACTICAL FIRST STEPFit the workflow
Fit the workflow
to your business.
Your channels, your team and your existing systems shape the setup. Start with a focused workflow and build from there.
Talk through your use caseDefine the audience and purpose
Start with a relevant operational message and the required opt-in.
Confirm templates and costs
Review approvals, module scope and separate Meta charges.
Prepare the support team
Agree who handles replies and escalations.
A LITTLE MORE CLARITYGood questions.
Good questions.
Useful answers.
Where do campaign replies go?
Replies are handled in the shared inbox so ownership and follow-up remain connected.
Are campaign charges included?
The published module range is PKR 5,000–10,000 per month per brand, depending on requirements. Meta message charges and applicable taxes are separate.
Are templates automatically approved?
No. Availability depends on WhatsApp setup, platform policies and the required approvals.
YOUR NEXT CHAPTER STARTS WITH A CONVERSATIONBring your team together.
Bring your team together.
Keep your customers closer.
Let’s build the right support workflow for your brand.