Support-first WhatsApp campaigns for Pakistan ecommerce

WhatsApp Marketing (Templates + Campaigns) Inside Your CRM

Run WhatsApp template messaging and campaigns without creating inbox chaos. Keep replies in the same shared inbox your support team uses—and convert exceptions into tickets for tracked follow-up.

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WhatApp App vs API →

Typical go-live: 2 -5 Days

ShuttlePro lets ecommerce teams run WhatsApp template messaging and campaigns and manage all customer replies inside the same shared inbox—so marketing and support stay connected.

Explore: Unified Inbox • AI Bots • Ticketing • Agents KPI • Audit Trail

Responsible by design: built for opt-in messaging and template workflows (where applicable), with routing + ownership so your team doesn’t miss critical replies.

Ops-safe flow

Campaign → Replies → Inbox → Ticket

📣

Campaign

Approved templates (where applicable) for COD, updates, or sale-day notices.

💬

Replies

Customer replies arrive as conversations (not scattered across phones).

🎫

Ticket

Convert exceptions into tickets for tracked follow-up + audit trail.

📥

Inbox

Ownership, assignment, internal notes, and shared visibility.

COD Confirmation

Sale-day Alert

Post-Purchase Update

Ticket Exceptions

Why it Matters

WhatsApp marketing should not create support chaos. ShuttlePro keeps replies inside the same operating workflow.

Campaigns can overwhelm support

In Pakistan ecommerce, WhatsApp drives both sales and support. When campaigns are run without an operational workflow:

Replies overwhelm the team
Important issues get missed
There’s no clean handoff to tickets for follow-ups

Keep marketing and support connected

ShuttlePro routes campaign replies into the same shared inbox your support team already uses—so ownership stays clear and exceptions can be tracked as tickets.

Explore: Unified Inbox • Ticketing • WhatsApp Business API

How it Works

A simple operational flow: Escalation → Ticket → Owner → Resolution → Audit.

Detect an escalation

Agent marks it, AI flags it (where configured), or the customer triggers it via interactive options.

Create a ticket with context attached

The conversation history stays connected so your team doesn’t lose details.

Assign ownership and set priority

Route to the right agent/team; track status without relying on spreadsheets.

Work the ticket with clear collaboration

Internal notes and updates help the team handle exceptions consistently.

Close the loop with an auditable history

Review what happened, when, and who changed what—useful for QA and accountability.

Interactive Bots (Buttons/Lists)

Agent KPIs

WhatsApp Business API

Campaign preview

Template message → reply → routed ownership

Template Name

Audience

Reply Routing

Ticket Exception

Key Features

Campaign capability built into support operations—so outbound messages don’t break your workflow.

What you get

Template messaging and campaign workflows (WhatsApp API)
Replies handled inside the unified inbox (not scattered across phones)
Ticketing for exceptions and follow-ups
Audit trail visibility for actions and changes (accountability)

Tip: Start with operational templates (COD confirmation, delivery updates) to keep it responsible.

Ops-safe by default

ShuttlePro is designed for support operations first. That means outbound messaging routes replies into the same workflow your team already uses—so you don’t create a “second inbox” that no one owns.

Next Step: WhatsApp Business API Integration • Agent Performance

Modules

Key modules inside ShuttlePro CRM

Everything connects to one operational system—so your team isn’t jumping between tools.

📦

COD Confirmation Nudges

Reduce cancellations by confirming COD orders through structured, trackable messaging.

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Delivery / Shipment Updates

Automate repetitive intents with safe escalation to humans when needed.

🏷️

Sale-day Announcements

Convert escalations and follow-ups into tracked tickets with clear ownership.

❤️

Win-back Messages

Scorecards and trends to run coaching, QA, and workload visibility.

⚙️

Back-in-stock alerts

Action history for accountability—what changed, when, and by whom.

⚙️

Operational Notices

Template messaging and campaigns once your support workflow is stable.

This isn’t a standalone broadcast tool. It’s campaigns integrated into support operations.

Replies handled in the same support inbox

Marketing replies come into the shared inbox with assignment and collaboration—not a separate tool that creates confusion.

Accountability with tickets + audit trail

When something needs follow-up, you can convert it into a tracked ticket with a clear history of actions and changes.

Support-first design on peak days

Designed to avoid “campaign chaos” during sale-day spikes—routing replies into ownership and tracked outcomes.

Do I need WhatsApp Business API for WhatsApp marketing?

Usually yes for team-based workflows and template messaging. Use the guide WhatsApp App vs API to choose the right setup.

Where do customer replies go?

Where do customer replies go?Replies come into the shared inbox so agents can assign, collaborate, and respond with clear ownership.

Can support teams handle campaign replies without losing tickets?

Can support teams handle campaign replies without losing tickets?Yes—ShuttlePro keeps replies in the same workflow and exceptions can be converted into tickets for tracked follow-up.

Is this only for promotions?

Is this only for promotions?No. Many teams start with operational messages like COD confirmation or post‑purchase updates (where applicable) to keep it responsible.

How fast can we set this up?

How fast can we set this up?Typical go‑live is 2–5 days depending on WhatsApp API setup and the scope of channels and integrations.

Is WhatsApp marketing separate from support?

It’s integrated—same inbox, same team workflow, and the same accountability (tickets + audit trail).

Want a WhatsApp-first support setup plan for your store?

Chat with us and we’ll map your channels, top intents (order status / COD / complaints), and handoff rules — then recommend the fastest rollout.