01
Guide the response
Use predefined options and follow-up steps to collect useful details.
WHATSAPP / INTERACTIVE BOTS
A clear choice. A useful next step.
Guide customers through buttons and lists for COD confirmations, returns, address checks and complaints. Capture the details before the case reaches your team.
ShuttleProExample workspaceCOD confirmationExample flow
Assalam o Alaikum! Would you like to confirm order #SP-2048?
Confirm my order Change delivery details Talk to the team
Change delivery details
EXCEPTION → TRACKED FOLLOW-UPAddress review · Assigned to support
Structured input. Clear ownership.
A MORE CONNECTED WAY TO WORK
Bring structure to everyday customer requests.
A guided response helps the team understand what happened and where the request should go next.
02
Route by the choice
Send the request to the right configured queue or owner.
03
Create a tracked case
Open tickets for complaints, exceptions and further follow-up.
ILLUSTRATIVE COD WORKFLOW
Make the customer’s choice clear.
“I need to change the address for my COD order.”Illustrative customer moment
- 01
Choose an option
The customer selects the address-change path.
- 02
Collect the details
The flow gathers the order reference and required information.
- 03
Hand over the exception
Assign the case for review before an operational change.
A PRACTICAL FIRST STEPFit the workflow
Fit the workflow
to your business.
Your channels, your team and your existing systems shape the setup. Start with a focused workflow and build from there.
Talk through your use caseChoose one workflow
Start with COD, returns or complaint intake.
Map the choices
Agree on buttons, lists and the details to capture.
Test the handoff
Check routing and ticket creation for exceptions.
A LITTLE MORE CLARITYGood questions.
Good questions.
Useful answers.
How do interactive bots differ from AI?
Interactive bots use predefined choices. AI handles natural-language questions. Choose the appropriate mode for each workflow during setup.
Can a flow create a ticket?
Yes, where configured, structured intake can open a ticket and route it to an owner.
Is WhatsApp API required?
These flows use the relevant WhatsApp Business API setup. Feature availability depends on setup and platform policies.
YOUR NEXT CHAPTER STARTS WITH A CONVERSATIONBring your team together.
Bring your team together.
Keep your customers closer.
Let’s build the right support workflow for your brand.