01
A shared starting point
Bring customer messages into team queues, with assignments that make responsibility visible.
SOLUTIONS / CUSTOMER SUPPORT TEAMS
Keep your team in sync. Keep your customers in the loop.
A connected support workflow for Pakistani ecommerce teams handling WhatsApp, social enquiries and the follow-ups that need a person.
ShuttleProExample workspaceTeam inboxAll channels
WhatsAppInstagramEmail
HK
Hira KhanOrder enquiry · Lahore
AssignedAssalam o Alaikum! Can you check my order?
Order #SP-2048Cash on delivery · PKR 6,450Dispatched
Wa Alaikum Assalam, Hira. Let me help you with the latest update.
ASAyesha S. is handling this conversation
DESIGNED AROUND YOUR TEAM
Give every shift a clear picture of the work.
When an agent steps away or a case moves to operations, the next person needs more than a forwarded screenshot. Keep the conversation, owner and next action together.
02
Follow-ups with a status
Track complaints, delivery issues and exchanges beyond the first reply.
03
A useful review habit
Use workload, response activity and action history to review handoffs and coach the team.
A SUPPORT SHIFT, CONNECTED
A handoff that carries the context forward.
“The customer asked for an exchange. Operations needs to confirm the next step.”Illustrative customer moment
- 01
Capture the issue
Keep the request in the shared inbox and record the details needed to help.
- 02
Assign the follow-up
Create a tracked ticket for the person or team responsible for the next action.
- 03
Review through resolution
Keep ownership and status clear as the case moves between people.
A PRACTICAL FIRST STEPFit the workflow
Fit the workflow
to your business.
Your channels, your team and your existing systems shape the setup. Start with a focused workflow and build from there.
Talk through your use caseMap the team’s day
Identify channels, shifts, common questions and the handoffs that create the most uncertainty.
Set queues and ownership
Agree who handles new messages, exceptions and open follow-ups.
Add automation thoughtfully
Start with repetitive enquiries and define the point at which an agent takes over.
A LITTLE MORE CLARITYGood questions.
Good questions.
Useful answers.
Can support and operations work together?
The workflow brings conversations and owned ticket follow-ups together. Queue access, assignment and escalation rules are agreed during setup.
Can we start with WhatsApp?
Yes. Begin with WhatsApp-first support and add the other supported channels your team needs.
How can managers review what happened?
Agent performance views and the audit trail support workload, activity and action-history review. Available reporting depends on the setup.
YOUR NEXT CHAPTER STARTS WITH A CONVERSATIONBring your team together.
Bring your team together.
Keep your customers closer.
Let’s build the right support workflow for your brand.