01
Handle repeat enquiries
Answer common FAQs and order questions using available business information.
WHATSAPP / SHUTTLEBOT AI
Help with the repeat questions. Care for the exceptions.
Automate common WhatsApp enquiries about order status, COD and store policies. Hand complex cases to an agent with context and tracked ownership.
ShuttleProExample workspaceOrder-status workflowIllustrative flow
CUSTOMER ENQUIRY“Where is my order?”
USE AVAILABLE CONTEXTCheck the connected order system
Status availableShare a useful answer
Needs attentionHand over with context
Your scope. Your knowledge. Your handoff rules.
A MORE CONNECTED WAY TO WORK
Let the team focus where judgement matters.
Order-status and policy questions repeat during busy periods. Start with clear intents, reliable information and a useful human handoff.
02
Use commerce context
Retrieve relevant Shopify, OMS or courier details where configured.
03
Escalate with context
Bring in an agent or create a ticket when a case needs attention.
ILLUSTRATIVE ORDER ENQUIRY
“Order kahan hai?” deserves a useful answer.
“My order hasn’t arrived. Can someone check?”Illustrative customer moment
- 01
Identify the enquiry
Collect the details needed to check an order.
- 02
Check available information
Use the connected system where configured.
- 03
Answer or hand over
Share the available status or route the exception to the team.
A PRACTICAL FIRST STEPFit the workflow
Fit the workflow
to your business.
Your channels, your team and your existing systems shape the setup. Start with a focused workflow and build from there.
Talk through your use casePick the top intents
Start with order status, COD or policy questions.
Confirm knowledge and access
Define the information and connected actions in scope.
Review exception handling
Test complaints, missing information and agent handoffs.
A LITTLE MORE CLARITYGood questions.
Good questions.
Useful answers.
Will AI know our orders automatically?
Order information is available only through the integrations and access configured for your setup.
Can people take over?
Yes. Exceptions can move to an agent with conversation context, with tickets for tracked follow-up.
Is AI included in the subscription price?
AI usage and specialised integrations are scoped separately. Discuss the quotation alongside your Lite or Ultra plan.
YOUR NEXT CHAPTER STARTS WITH A CONVERSATIONBring your team together.
Bring your team together.
Keep your customers closer.
Let’s build the right support workflow for your brand.