CRM + AI Bots for Pakistan Ecommerce Support

ShuttlePro AI Bot is the automation layer inside ShuttlePro’s CRM that helps businesses handle customer queries across WhatsApp, Facebook, and Instagram without requiring agents to respond to every message manually.

When enabled, the AI Bot can manage different types of customer queries, including order confirmation, order status, complaints, FAQs, and product-related questions. For product queries, it can respond using product name, SKU, size availability, and relevant product suggestions. It can also read a product image, identify whether it belongs to a product, and show the relevant product details to the customer.

If the query needs human attention, ShuttlePro can move the conversation to an agent inside the Unified Inbox. It can also create a complaint or support ticket automatically through Ticketing when follow-up is required.

ShuttlePro CRM works as one operational platform for customer support and eCommerce teams. Conversations from WhatsApp, Facebook, Instagram, email, comments, and other supported channels can be managed inside the Unified Inbox.

AI bots can handle customer queries, while exceptions can be moved to agents or converted into tickets. Managers can then use Agent Performance and Audit Trail features to track agent activity, support quality, ownership changes, and follow-up history.

Yes. ShuttlePro AI Bot can be configured according to a business’s support rules, product information, automation settings, and escalation conditions.

Teams can decide which types of queries the bot should handle, such as product questions, order confirmation, order status, complaints, FAQs, or after-hours replies. The bot can use available product details like name, SKU, size availability, and product suggestions, while also following defined rules for when a conversation should be moved to an agent.

If the bot cannot confidently handle a query, or if the customer issue requires human support, ShuttlePro can transfer the conversation to an agent inside the Unified Inbox or create a follow-up ticket through Ticketing.

ShuttlePro AI Bot can automatically respond to customer queries, but when a conversation needs human review, the system can move it to an agent inside the Unified Inbox.

This helps agents continue the conversation with full context instead of asking the customer to repeat details. If the query involves a complaint, delivery issue, return, payment concern, or follow-up, ShuttlePro can also create a ticket so the issue has clear ownership and tracking.

ShuttlePro can use available product and order context to support more accurate customer replies. For product queries, the AI Bot can respond using product names, SKUs, size availability, product suggestions, and product images where configured.

For order-related queries, ShuttlePro can connect with Shopify, OMS, courier systems, or internal tools to help with order status, delivery exceptions, refused orders, return orders, and post-purchase support. This makes CRM workflows more useful for eCommerce teams because conversations are connected with operational data, not just chat history.