01
A shared team inbox
Handle one WhatsApp number across agents with ownership and handoffs.
WHATSAPP / BUSINESS API INTEGRATION
Move from a phone workflow to a team workflow.
Connect WhatsApp with a shared inbox, assignment, automation and ticketing. Build a customer operation around the way your Pakistani ecommerce team works.
API access is included in the plans. Meta messaging fees are separate. Features depend on account setup and platform policies.
ShuttleProExample workspaceTeam inboxAll channels
WhatsAppInstagramEmail
HK
Hira KhanOrder enquiry · Lahore
AssignedAssalam o Alaikum! Can you check my order?
Order #SP-2048Cash on delivery · PKR 6,450Dispatched
Wa Alaikum Assalam, Hira. Let me help you with the latest update.
ASAyesha S. is handling this conversation
A MORE CONNECTED WAY TO WORK
Give your business number a connected workspace.
Bring the customer’s message, the next action and the responsible person into one operation.
02
Configured automation
Use suitable interactive flows, AI or template workflows for your needs.
03
Tracked exceptions
Connect escalations to tickets and reviewable operational history.
FROM INCOMING MESSAGE TO FOLLOW-UP
Make every handoff easier to follow.
“Several agents reply from our business number. Who owns each case?”Illustrative customer moment
- 01
Receive in the shared inbox
Keep the enquiry in the connected workspace.
- 02
Apply the agreed workflow
Assign an owner or use the configured automation.
- 03
Track further work
Create a ticket for a complaint or unresolved issue.
A PRACTICAL FIRST STEPFit the workflow
Fit the workflow
to your business.
Your channels, your team and your existing systems shape the setup. Start with a focused workflow and build from there.
Talk through your use caseConfirm requirements
Review your number, team, volumes and top support queries.
Connect and configure
Confirm account requirements, channels and assignment rules.
Test the customer journey
Review automated replies, exceptions and handoffs before rollout.
A LITTLE MORE CLARITYGood questions.
Good questions.
Useful answers.
Should I use the Business App or the API?
A small, low-volume operation may suit the App. Shared ownership, automation and connected workflows are reasons to explore an API-based setup.
Does API access include Meta charges?
No. Meta utility, authentication and marketing message charges are separate and depend on usage.
Can we connect store data?
Relevant Shopify, OMS or courier context can be included where configured. Confirm supported systems and actions during scoping.
YOUR NEXT CHAPTER STARTS WITH A CONVERSATIONBring your team together.
Bring your team together.
Keep your customers closer.
Let’s build the right support workflow for your brand.