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WhatsApp-first support automation for Pakistan retail

CRM + AI Bots for Pakistan Ecommerce Support

Unify WhatsApp, Instagram and Facebook messages in one inbox. Automate repetitive questions with AI bots, convert complaints into tracked tickets, and manage agent KPIs with a full audit trail.

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WhatApp App vs API   →

Typical go-live: 2 -5 Days

ShuttlePro CRM unifies WhatsApp, Instagram, Facebook and email into one inbox, then adds AI bots, ticketing, KPIs and audit trails so support operations stay fast and accountable.

Explore: Unified Inbox  •  AI Bots  •  Ticketing  •  Agents KPI  •  Audit Trail

Why it Matters

Support breaks when it’s spread across phones and DMs

Most Pakistan eCommerce teams lose time to scattered channels, untracked complaints, and repetitive order-status queries.

Common failure points

• WhatsApp handled on personal devices with no ownership

• Instagram/Facebook DMs live in separate inboxes

• Complaints and follow-ups tracked in spreadsheets

• Repetitive order-status queries consume agent time

Outcome

Conversations → automation → tickets → outcomes

ShuttlePro connects customer conversations to ownership, automation, and tracked follow-ups—so issues don’t get lost and performance becomes measurable.

Customer Support

E-Commerece Ops

WhatsApp CRM

How it works

A practical rollout in 5 steps

Keep the homepage promise: fast setup, controlled automation, tracked escalations.

Outcome

  1. Connect channels (WhatsApp-first, then social + email)
  2. Centralize conversations in a shared team inbox
  3. Automate top intents (order status, COD, FAQs)
  4. Create tickets for exceptions (complaints & follow-ups)
  5. Track outcomes with KPIs + audit trail for QA/accountability

Typical go-live: 2-5 Days

Pricing

WhatsApp API

Recommended phase 1 intents

• Order status (WISMO)

• COD confirmation

• Complaint intake → ticket

• Returns & exchanges (structured follow-up)

Start small → measure → expand.

Modules

Key modules inside ShuttlePro CRM

Everything connects to one operational system—so your team isn’t jumping between tools.

Unified Inbox

One queue for WhatsApp, Instagram, Facebook and email—with ownership and collaboration.

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AI Bots & Agents

Automate repetitive intents with safe escalation to humans when needed.

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Ticketing & Complaints

Convert escalations and follow-ups into tracked tickets with clear ownership.

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Agent Performance

Scorecards and trends to run coaching, QA, and workload visibility.

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Audit Trail

Action history for accountability—what changed, when, and by whom.

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WhatsApp Marketing

Template messaging and campaigns once your support workflow is stable.

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Commerce Context

Connect Shopify, OMS and couriers (where needed)

This is your edge: better order-status automation and faster exception handling when the system can “see” order context.

What changes

• Faster order-status resolution (less manual checking)

• More accurate bot responses (where configured)

• Tickets carry operational context—not just chat logs

Shopify Integration

API/Webhooks

Common source

You can start with inbox + tickets first, then connect commerce context when ready.

Shopify

Your OMS

Courier Tracking

ERP/Inventory

Webhooks

Use Cases

Built for Pakistan retail workflows

Concrete workflows your support + ops teams handle daily—especially in COD-heavy commerce.

Order status automation

Reduce repetitive “where is my order?” by replying with context (where configured) and escalating exceptions.

COD confirmation flows

Structured confirmation via interactive steps; route disputes to tickets for follow-up.

Complaint intake → ticket

Auto-create complaint tickets with clear ownership and audit trails for QA.

Returns & exchanges

Collect structured details and keep follow-ups tracked until resolution.

Sale-day spikes

Bots handle repetitive volume; agents handle exceptions without losing control.

Multi-brand support

Consistent workflows across stores/brands with shared visibility and ownership.

Pakistan Retail

Customer Support

WhatsApp

Differentiators

Operations-first CRM — not jst messaging

Designed for ownership, escalation tracking, quality control and accountability.

From Chaos to Control

• One workflow: message → automation → ticket → resolution → reporting

• WhatsApp-first reality for Pakistan retail/eCommerce

• KPIs + audit trail as core (not add-ons)

• Works with your stack: Shopify, OMS, couriers, APIs

Before

• Phones + spreadsheets

• Scattered DMs

• Untracked complaints

• No KPI visibility

With ShuttlePro

• Shared inbox

• AI automation + handoff

• Tickets for follow-up

• KPIs + audit trail

FAQs

Short answers to common questions customers ask before booking a demo.

Yes—ShuttlePro is built for Pakistan retail and eCommerce support operations with WhatsApp-first workflows.

Does ShuttlePro support multiple channels? Yes. WhatsApp-first, plus Instagram, Facebook and email in one workflow.

It includes a shared inbox, ticketing and automation—what most teams expect from a helpdesk.

Yes—especially when connected to Shopify/OMS/courier context where configured.

Chats can be converted into tickets automatically (AI) or via interactive flows, so escalations are tracked and assigned.

How fast can we go live? Typical teams go live in 2–5 days depending on WhatsApp API setup and integrations.

Want a WhatsApp-first support setup plan for your store?

Chat with us and we’ll map your channels, top intents (order status / COD / complaints), and handoff rules — then recommend the fastest rollout.

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