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WhatsApp-first support automation for Pakistan retail

ShuttlePro Products

Start with CRM + AI Bots for WhatsApp-first support ops, then add ticketing, KPIs, audit trails, and commerce context from Shopify/OMS/couriers.
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WhatsApp App vs API   →

Typical go-live: 2 -5 days

ShuttlePro is an AI-first omnichannel CRM for Pakistan retail & eCommerce—shared inbox + AI bots + ticketing + KPIs/audit trail, with commerce context from Shopify/OMS/couriers.

Start Here

Choose your path

Designed for teams in Pakistan where support and eCommerce ops often overlap—start with support workflows, then expand.

Most teams start here

Support + Ops (WhatsApp First)

Start with CRM + AI Bots: unify WhatsApp, Instagram, Facebook and email, automate repetitive intents, and track escalations as tickets.

Explore CRM

AI Bots

Ticketing

For OPS-Heavy workflows

Commerce Modules

Add OMS/fulfillment modules where needed—or connect ShuttlePro to your existing OMS and couriers so bots/agents can answer order status accurately (where configured).

Shopify

API/Webhooks

OMS Module

Core Platform

CRM + AI Bots

Your primary operating layer: conversations → automation → tickets → outcomes.

AI-first omnichannel CRM for eCommerce support

Ticketing

Designed for WhatsApp-first retail teams in Pakistan. Centralize customer conversations, automate repetitive support, and track escalations end-to-end.
  • Unified inbox (WhatsApp, Instagram, Facebook, email)
  • AI bots + interactive flows for order status, COD confirmation, FAQs
  • Ticketing for complaints, escalations and follow-ups
  • Agent KPIs + audit trail for QA and accountability

CRM Overview

Unified Inbox

AI Bots

Ticketing

Agents KPIs

Audit Trail

CRM + AI modules

The core product pages your visitors should be able to access from this hub.

IN

Unified Inbox

Manage WhatsApp, Instagram, Facebook and email in one shared inbox.

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AI

AI Bots & Agents

Automate repetitive support queries with safe handoff to agents.

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TK

Ticketing & Complaints

Convert chats into tracked tickets for escalations and follow-ups.

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WA

WhatsApp Marketing

Run templates and campaigns while keeping replies inside the CRM.

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KPI

Agent Performance

Track workload, KPIs, coaching and support quality.

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LOG

Audit Trail

Review actions and changes across inboxes, tickets and users.

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CO

Collaboration

Assign ownership, add internal notes and manage clean handoffs.

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OMS

OMS Module

Limited/select deployment module for operations and order context.

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Your Edge

Commerce context (Shopify + OMS + couriers)

ShuttlePro is designed to connect conversations with real order/shipping context (where configured).

Why it matters

  • Bots can answer order status more accurately
  • Agents resolve exceptions faster with context
  • Tickets carry operational details (not just chat logs)

Shopify

Existing OMS

Couriers

API/Webhooks

Where context can come from

Connect Shopify, your OMS, courier/shipping systems, or internal tools via integrations and APIs.

Shopify

API/Webhooks

OMS Module

Note: Specific automation depth depends on your integrations and data availability.

Module

OMS (select deployments)

CRM + AI Bots is the primary focus. OMS can be added based on deployment requirements.

OMS module

Limited / Select deployments

If your workflow requires OMS/fulfillment modules, ShuttlePro can support it as part of your deployment plan.

Explore OMS

WhatsApp Workflows

Talk to the Team

FAQs

Short answers to common questions customers ask before booking a demo.

A shared inbox helps teams reply together. ShuttlePro adds AI automation, ticketing, KPIs, and audit trails across channels.

No. It’s WhatsApp-first, plus Instagram, Facebook and email in one workflow.

Yes. Shopify context can power faster support and order-status automation (where configured).

Yes—via integrations or API/webhooks, ShuttlePro can use commerce context for order-related automation.

Typically 2–5 days, depending on WhatsApp API setup and which channels/data sources you connect.

OMS is available as a module for select deployments; CRM + AI Bots is the core focus.

Talk to a specialist about your support workflow

Chat with us on WhatsApp and share your store URL, channels, and top 5 customer queries (order status / COD / complaints). We’ll suggest a rollout plan.
Tip: If you have Shopify, share your store URL for faster qualification.
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