Support-first WhatsApp campaigns for Pakistan ecommerce
WhatsApp Marketing (Templates + Campaigns) Inside Your CRM
Typical go-live: 2 -5 Days
Explore: Unified Inbox • AI Bots • Ticketing • Agents KPI • Audit Trail
Ops-safe flow
Campaign → Replies → Inbox → Ticket
Campaign
Approved templates (where applicable) for COD, updates, or sale-day notices.
Replies
Customer replies arrive as conversations (not scattered across phones).
Ticket
Convert exceptions into tickets for tracked follow-up + audit trail.
Inbox
Ownership, assignment, internal notes, and shared visibility.
COD Confirmation
Sale-day Alert
Post-Purchase Update
Ticket Exceptions
Why it Matters
Campaigns can overwhelm support
- Replies overwhelm the team
- Important issues get missed
- There’s no clean handoff to tickets for follow-ups
Keep marketing and support connected
Explore: Unified Inbox • Ticketing • WhatsApp Business API
How it Works
A simple operational flow: Escalation → Ticket → Owner → Resolution → Audit.
1
Detect an escalation
Agent marks it, AI flags it (where configured), or the customer triggers it via interactive options.
2
Create a ticket with context attached
The conversation history stays connected so your team doesn’t lose details.
3
Assign ownership and set priority
Route to the right agent/team; track status without relying on spreadsheets.
4
Work the ticket with clear collaboration
Internal notes and updates help the team handle exceptions consistently.
5
Close the loop with an auditable history
Review what happened, when, and who changed what—useful for QA and accountability.
Template message → reply → routed ownership
Template Name
Audience
Reply Routing
Ticket Exception
Key Features
What you get
- Template messaging and campaign workflows (WhatsApp API)
- Replies handled inside the unified inbox (not scattered across phones)
- Ticketing for exceptions and follow-ups
- Audit trail visibility for actions and changes (accountability)
Tip: Start with operational templates (COD confirmation, delivery updates) to keep it responsible.
Ops-safe by default
ShuttlePro is designed for support operations first. That means outbound messaging routes replies into the same workflow your team already uses—so you don’t create a “second inbox” that no one owns.
Next Step: WhatsApp Business API Integration • Agent Performance
Modules
Key modules inside ShuttlePro CRM
COD Confirmation Nudges
Reduce cancellations by confirming COD orders through structured, trackable messaging.
Delivery / Shipment Updates
Automate repetitive intents with safe escalation to humans when needed.
Sale-day Announcements
Convert escalations and follow-ups into tracked tickets with clear ownership.
Win-back Messages
Scorecards and trends to run coaching, QA, and workload visibility.
Back-in-stock alerts
Action history for accountability—what changed, when, and by whom.
Operational Notices
Template messaging and campaigns once your support workflow is stable.
This isn’t a standalone broadcast tool. It’s campaigns integrated into support operations.
1
Replies handled in the same support inbox
Marketing replies come into the shared inbox with assignment and collaboration—not a separate tool that creates confusion.
2
Accountability with tickets + audit trail
When something needs follow-up, you can convert it into a tracked ticket with a clear history of actions and changes.
3
Support-first design on peak days
Designed to avoid “campaign chaos” during sale-day spikes—routing replies into ownership and tracked outcomes.
Want a WhatsApp-first support setup plan for your store?
Chat with us and we’ll map your channels, top intents (order status / COD / complaints), and handoff rules — then recommend the fastest rollout.