01
Queues with a clear purpose
Route conversations by connected brand, page or channel source using the rules configured for your setup.
SOLUTIONS / MULTI-BRAND & MULTI-STORE
Many brands. One team that knows what’s next.
Organise conversations by brand or store, give each queue clear ownership and keep follow-ups visible as your customer operation grows.
ShuttleProExample workspaceBrand workspaces
Different stores. Clear ownership.
N
Noor & Co.Fashion · Connected channels
Team queueE
Everyday HomeHomeware · Connected channels
Team queueC
The Care EditBeauty · Connected channels
Team queueShared team · Brand-specific routing
DESIGNED AROUND YOUR TEAM
Make the right destination clear from the first message.
Different pages, numbers and store teams can create a complicated support day. Build a shared structure that keeps each brand’s work easy to follow.
02
Handoffs that keep ownership
Keep responsibility visible when work moves across agents, shifts and operational teams.
03
A reviewable service history
Use ticket ownership and action history to review follow-ups, escalations and service handling.
ILLUSTRATIVE MULTI-BRAND ROUTING
Keep each brand’s conversation on the right path.
“Our fashion store and homeware store share a support team.”Illustrative customer moment
- 01
Recognise the source
Map connected pages or numbers to the relevant brand and queue.
- 02
Assign the right owner
Use the agreed routing and handoff process to direct each enquiry.
- 03
Review the operation
Follow workload and outcomes by the available queue or brand views where configured.
A PRACTICAL FIRST STEPFit the workflow
Fit the workflow
to your business.
Your channels, your team and your existing systems shape the setup. Start with a focused workflow and build from there.
Talk through your use caseList the brands and channels
Map stores, pages, numbers and the people responsible for each.
Agree on access and routing
Define queue structure, team access and the rules for cross-brand handoffs.
Standardise follow-through
Choose the common ticketing and escalation process while keeping brand context visible.
A LITTLE MORE CLARITYGood questions.
Good questions.
Useful answers.
Can teams share agents across stores?
The setup can support multi-brand queue handling. Agent access, assignments and handoffs are designed around your team structure.
Can we review work by brand?
Queue- or brand-level visibility is available where configured. Confirm the reporting breakdowns you need during scoping.
Are the brands’ policies automatically the same?
Your team should define each brand’s policies, customer-facing wording and escalation rules. A shared workflow can still preserve those differences.
YOUR NEXT CHAPTER STARTS WITH A CONVERSATIONBring your team together.
Bring your team together.
Keep your customers closer.
Let’s build the right support workflow for your brand.