Integration • Team Inbox + Automation

WhatsApp Business API Integration (Team Inbox + Automation)

Move WhatsApp support off personal phones. Use one WhatsApp number across multiple agents with ownership, automation, and tracked follow-ups—built for Pakistan ecommerce.
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WhatApp App vs API   →

Typical go-live: 2 -5 Days

ShuttlePro integrates with WhatsApp Business API so teams can manage one WhatsApp number together — shared inbox, automation, interactive flows, and ticketing — without relying on personal phones.

Shared Inbox

Template (Where Applicable)

Good For

Business APP

  • 1–2 people replying
  • Basic profile + quick replies
  • Low volume on a phone

Good For

Business API

  • Team shared inbox (one number)
  • Routing + ownership + handoffs
  • Automation + templates + integrations

Why it Matters

If multiple agents need to handle WhatsApp, you need ownership, routing, and accountability—things the phone-based app workflow struggles to deliver at scale.

WhatsApp Business API enables a team inbox and structured workflows, so support doesn’t depend on personal phones, screenshots, and “who replied last”.

Outcome: WhatsApp Business API enables a team inbox and structured workflows.

How it Works

A simple setup path from “phones” to “team workflow”.

1

Confirm requirements

Team size, volumes, and top use cases (order status, COD, complaints).

2

Connect WhatsApp Business API

Integrate WhatsApp Business API with ShuttlePro for team workflows.

3

Route into a shared inbox

Assign ownership, manage handoffs, and reduce duplicate replies.

4

Add automation as needed

Use AI Chatbot and Interactive Flows for repetitive intents.

5

Track exceptions

Convert escalations into Tickets and review accountability via Audit Trail.

Typical go-live: 2–5 days

Key features enabled by API

Scannable benefits that matter for support operations (not “growth hacking”).

✓  Shared WhatsApp inbox for teams (assignment + handoffs)

✓  Interactive messages (buttons/lists) for structured inputs

✓  AI bots to reduce repetitive queries (optional)

✓  Templates/campaign workflows (where applicable)

✓  Ticketing for escalations and follow-ups

✓  Audit trail support for accountability

Works best with support ops modules

→  Ticketing  for complaints + tracked follow-ups

→  Agent KPIs  to coach quality and staffing

→  Audit trail  to reconstruct “what happened”

→  Shopify context  for faster order-related replies (where configured)

Note: Availability of templates/interactive features depends on WhatsApp setup and platform policies.

Key modules inside ShuttlePro CRM

Everything connects to one operational system—so your team isn’t jumping between tools.
📱

Move WhatsApp off phones

Run one number across a team with ownership and handoffs.

📦

Automate order status + COD

Reduce repeat questions and route exceptions for review.

🎫

Complaint → ticket

Track escalations with status, ownership, and follow-up.

🔥

Sale-day spikes

Use structured workflows to prevent inbox overload.

🏷️

Multiple queues/brands

Route by store/brand/team (where configured).

⚙️

Template workflows

Run operational templates (where applicable) without breaking support.

What makes ShuttlePro different

Not just an inbox—an operations layer for WhatsApp-first support.

⚙️

Ops workflow built-in

WhatsApp-first operations: inbox → automation → tickets → outcomes.

🇵🇰

Designed for Pakistan ecommerce

Built around COD flows, high volume, and sale-day realities.

🌐

Expand to omnichannel

Add Instagram/Facebook/email when you’re ready—same workflow.

Related: WhatsApp CRM • Interactive Bots • AI Chatbot

FAQs

Short answers to common questions customers ask before booking a demo.

Do I need WhatsApp Business API for a shared inbox? For team ownership, routing, and scalable workflows, yes in most cases.

Can multiple agents reply from one number? Yes—via a shared inbox workflow connected to WhatsApp Business API.

Yes—interactive messages (buttons/lists) are supported when using the appropriate WhatsApp setup.

Template messaging is typically API-based (where applicable).

Typical go-live is 2–5 days, depending on WhatsApp setup and integrations.

Where should I start first—bots or ticketing? Most teams start with inbox + ticketing, then automate top intents.

Want to set up WhatsApp Business API for your support team?

Chat on WhatsApp and share your team size + top 5 queries (order status/COD/complaints). We’ll recommend the rollout plan.
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