Integration • website chats inside the same inbox

Webchat Integration (Website Chats in Your Unified Inbox)

Turn website chat into a real support channel and a lead qualification source. ShuttlePro brings webchat conversations into the same inbox as WhatsApp and DMs—so follow-ups stay owned, and exceptions stay trackable.
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Typical go-live: 2 -5 Days

ShuttlePro webchat puts website conversations into the same support inbox as WhatsApp and social—so teams can assign ownership, capture context, and track follow-ups with tickets.

Why it matters

Website chat often captures high-intent questions—product availability, delivery timelines, returns, and complaint follow-ups.

✓  Leads get missed when webchat lives in a separate tool

✓  Agents duplicate work across webchat and WhatsApp

✓  Follow-ups aren’t tracked when chats end without ownership

Outcome: Unifying webchat keeps one pipeline from Question → Resolution.

How it works

A clear setup path that stays practical (not technical documentation).

1

Add ShuttlePro webchat

Place webchat on your website (one simple embed).

2

Route chats into the unified inbox

Web chats appear alongside WhatsApp and social DMs.

3

Assign ownership + collaborate

Use assignments and internal notes for clean handoffs.

4

Convert exceptions into tickets

Track follow-ups and complaints with ticket ownership.

5

Expand into WhatsApp-first workflows

Move complex follow-ups into WhatsApp + tickets as needed.

Related: Unified inbox • Ticketing • WhatsApp Business API

Key Features

Webchat as part of the same operational workflow

✓  Webchat conversations inside the unified inbox

✓  Ownership and assignment

✓  Context capture (basic details) [fields if available]

✓  Ticket escalation for follow-ups and exceptions

✓  Omnichannel continuity (WhatsApp/social/email)

Use cases (Ecommerce Support)

Practical webchat workflows that route into the same support operations layer.
💬

Refund/escalation threads

“Price / size / availability” routed to the right owner.

🚚

Delivery timeline queries

Captured with context and handled consistently.

🔄

Proof conversations

Requests captured and ticketed for follow-up.

📩

Complaint follow-ups

Kept accountable with tickets + ownership.

Use cases (Ecommerce Support)

Where email still shows up—and why it shouldn’t live outside the support workflow.
🎫

Tickets + accountability

Webchat exceptions become tickets with tracked follow-ups.

💬

WhatsApp-first expansion

Designed to expand into WhatsApp-first support workflows.

⚙️

One workflow for ops

Support + ops follow-ups stay inside one operating layer.

FAQs

Short answers to common questions customers ask before booking a demo.

Both. Many ecommerce teams use webchat for pre-sale questions and post-sale support.

Yes—ownership and assignment are part of the unified inbox workflow.

Yes—exceptions and follow-ups can be tracked with ticketing.

Yes—teams often move complex follow-ups into WhatsApp + ticketing for accountability.

This depends on your stack. The goal is to centralize handling in ShuttlePro’s workflow.

Typical go-live is 2–5 days, depending on channels and setup scope.

Want website chats handled like real support?

Chat on WhatsApp and share your website URL + support channels—we’ll recommend the best rollout plan.
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