WhatsApp-first support automation for Pakistan retail
CRM + AI Bots for Pakistan Ecommerce Support
Unify WhatsApp, Instagram and Facebook messages in one inbox. Automate repetitive questions with AI bots, convert complaints into tracked tickets, and manage agent KPIs with a full audit trail.
Typical go-live: 2 -5 Days
Explore: Unified Inbox • AI Bots • Ticketing • Agents KPI • Audit Trail
Why it Matters
Support breaks when it’s spread across phones and DMs
Common failure points
• WhatsApp handled on personal devices with no ownership
• Instagram/Facebook DMs live in separate inboxes
• Complaints and follow-ups tracked in spreadsheets
• Repetitive order-status queries consume agent time
Outcome
Conversations → automation → tickets → outcomes
Customer Support
E-Commerece Ops
WhatsApp CRM
How it works
A practical rollout in 5 steps
Keep the homepage promise: fast setup, controlled automation, tracked escalations.
Outcome
- Connect channels (WhatsApp-first, then social + email)
- Centralize conversations in a shared team inbox
- Automate top intents (order status, COD, FAQs)
- Create tickets for exceptions (complaints & follow-ups)
- Track outcomes with KPIs + audit trail for QA/accountability
Typical go-live: 2-5 Days
Pricing
WhatsApp API
Recommended phase 1 intents
• Order status (WISMO)
• COD confirmation
• Complaint intake → ticket
• Returns & exchanges (structured follow-up)
Start small → measure → expand.
Modules
Key modules inside ShuttlePro CRM
Unified Inbox
One queue for WhatsApp, Instagram, Facebook and email—with ownership and collaboration.
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AI Bots & Agents
Automate repetitive intents with safe escalation to humans when needed.
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Ticketing & Complaints
Convert escalations and follow-ups into tracked tickets with clear ownership.
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Agent Performance
Scorecards and trends to run coaching, QA, and workload visibility.
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Audit Trail
Action history for accountability—what changed, when, and by whom.
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WhatsApp Marketing
Template messaging and campaigns once your support workflow is stable.
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Commerce Context
Connect Shopify, OMS and couriers (where needed)
What changes
• Faster order-status resolution (less manual checking)
• More accurate bot responses (where configured)
• Tickets carry operational context—not just chat logs
Shopify Integration
API/Webhooks
Common source
You can start with inbox + tickets first, then connect commerce context when ready.
Shopify
Your OMS
Courier Tracking
ERP/Inventory
Webhooks
Use Cases
Built for Pakistan retail workflows
Concrete workflows your support + ops teams handle daily—especially in COD-heavy commerce.
Order status automation
Reduce repetitive “where is my order?” by replying with context (where configured) and escalating exceptions.
COD confirmation flows
Structured confirmation via interactive steps; route disputes to tickets for follow-up.
Complaint intake → ticket
Auto-create complaint tickets with clear ownership and audit trails for QA.
Returns & exchanges
Collect structured details and keep follow-ups tracked until resolution.
Sale-day spikes
Bots handle repetitive volume; agents handle exceptions without losing control.
Multi-brand support
Consistent workflows across stores/brands with shared visibility and ownership.
Pakistan Retail
Customer Support
Differentiators
Operations-first CRM — not jst messaging
From Chaos to Control
• One workflow: message → automation → ticket → resolution → reporting
• WhatsApp-first reality for Pakistan retail/eCommerce
• KPIs + audit trail as core (not add-ons)
• Works with your stack: Shopify, OMS, couriers, APIs
Before
• Phones + spreadsheets
• Scattered DMs
• Untracked complaints
• No KPI visibility
With ShuttlePro
• Shared inbox
• AI automation + handoff
• Tickets for follow-up
• KPIs + audit trail
Want a WhatsApp-first support setup plan for your store?
Chat with us and we’ll map your channels, top intents (order status / COD / complaints), and handoff rules — then recommend the fastest rollout.