WhatsApp-first support automation for Pakistan retail
ShuttlePro Products
Start with CRM + AI Bots for WhatsApp-first support ops, then add ticketing, KPIs, audit trails, and commerce context from Shopify/OMS/couriers.
Typical go-live: 2 -5 Days
In one sentence: ShuttlePro is an AI-first omnichannel CRM for Pakistan retail & eCommerce—shared inbox + AI bots + ticketing + KPIs/audit trail, with commerce context from Shopify/OMS/couriers.
Start Here
Choose your path
Designed for teams in Pakistan where support and eCommerce ops often overlap—start with support workflows, then expand.
Most teams start here
Support + Ops (WhatsApp First)
Start with CRM + AI Bots: unify WhatsApp, Instagram, Facebook and email, automate repetitive intents, and track escalations as tickets.
Explore CRM
AI Bots
Ticketing
For OPS-Heavy workflows
Commerce Modules
Add OMS/fulfillment modules where needed—or connect ShuttlePro to your existing OMS and couriers so bots/agents can answer order status accurately (where configured).
Shopify
API/Webhooks
OMS Module
Core Platform
CRM + AI Bots
Your primary operating layer: conversations → automation → tickets → outcomes.
AI-first omnichannel CRM for eCommerce support
Ticketing
Designed for WhatsApp-first retail teams in Pakistan. Centralize customer conversations, automate repetitive support, and track escalations end-to-end.
- Unified inbox (WhatsApp, Instagram, Facebook, email)
- AI bots + interactive flows for order status, COD confirmation, FAQs
- Ticketing for complaints, escalations and follow-ups
- Agent KPIs + audit trail for QA and accountability
CRM Overview
Unified Inbox
AI Bots
Ticketing
Agents KPIs
Audit Trail
Modules
What you can add
Keep your stack simple: add only what you need for your current support maturity level.
Ticketing & Complaints
Convert escalations and follow-ups into tracked tickets with ownership.
Agent Performance (KPIs)
Workload visibility and coaching signals for support quality.
Audit Trail
Action history for accountability and QA reviews.
WhatsApp Marketing
Templates and campaigns once support workflows are stable.
Your Edge
Commerce context (Shopify + OMS + couriers)
ShuttlePro is designed to connect conversations with real order/shipping context (where configured).
Why it matters
- Bots can answer order status more accurately
- Agents resolve exceptions faster with context
- Tickets carry operational details (not just chat logs)
Shopofy
Existing OMS
Couriers
API/Webhooks
Where context can come from
Connect Shopify, your OMS, courier/shipping systems, or internal tools via integrations and APIs.
Shopify
API/Webhooks
OMS Module
Note: Specific automation depth depends on your integrations and data availability.
Module
OMS (select deployments)
CRM + AI Bots is the primary focus. OMS can be added based on deployment requirements.
OMS module
Limited / Select deployments
If your workflow requires OMS/fulfillment modules, ShuttlePro can support it as part of your deployment plan.
Explore OMS
WhatsApp Workflows
Talk to the Team
Talk to a specialist about your support workflow
Chat with us on WhatsApp and share your store URL, channels, and top 5 customer queries (order status / COD / complaints). We’ll suggest a rollout plan.
Tip: If you have Shopify, share your store URL for faster qualification.