Never Miss A Message

Conversation Manager

Effortlessly manage all your social media interactions with our comprehensive management software. Keep track of every message and mention with ease, and ensure that the any team member can responds to each one. Our user-friendly platform makes it simple to handle all incoming customer messages in a timely and efficient manner. The Inbox feature is designed to keep you organized, consolidating messages from all your networks in one convenient location.

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OmniChannel Conversations

Centralized Social Media Engagement Tool

Your centralized social media engagement tool with support for Facebook Comments, Facebook Messages, Instagram Direct, Instagram Comments and WhatsApp conversations, our module allows you to manage all of your social media conversations in one place.

Multiple team members can use Conversation Manager at the same time, ensuring minimal response to time for the large number of customers.

With auto-complete responses, agents can respond quickly to inquiries and questions, without having to waste time checking different profiles.

Plus, with the ability to book orders right from the conversation screen, you can turn inquiries into sales in just a few clicks. Labels on conversations allow for smooth follow-up, ensuring that no conversation gets lost in the shuffle.

Upgrade your social media engagement game with ShuttlePro Conversation Manager today!

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Inventory Connected Response Kit.

Accurate and Efficient Customer Support

With ShuttlePro's Response Helper Module, your customer support agents no longer need to be experts on your products. Our integrated inventory system provides all relevant product information, including descriptions, prices, and discounts, with just a click. This means your agents can quickly respond to customer inquiries with accurate and detailed information.

Our software also makes it easy to manage product images, videos, mobile pictures, and audio descriptions. When a customer sends an audio message, your agent can simply attach the relevant audio description from the software, saving time and ensuring a professional response.

Say goodbye to the hassle of researching product information and hello to efficient and effective customer support with ShuttlePro's Response Helper Module.

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Ready-made Replies

Preset replies for common customer queries including perametrized product pricing and pictures. Effortlessly deliver professional responses in less time.

Pre-saved Audio Messages

Get quick access to pre-saved audio product descriptions for customer queries with ShuttlePro. Save time and provide professional responses with ease.

Cloud Media Library

All product media files available on ShuttlePro cloud media library, eliminating the need to store them on personal devices. Efficiently provide professional responses.

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WhatsApp Integration is Available!

Streamline Your WhatsApp Messages with Ready-Made Responses

ShuttlePro now offers seamless integration with WhatsApp messaging. With this new feature, all your WhatsApp messages can be directed to the ShuttlePro conversation manager, along with messages from Facebook and Instagram. This integration allows you to utilize all the important features of ShuttlePro, including the response helper, product information finder, and cloud-based media asset library that includes audio messages, mobile videos, and other media.

Setting up the module is simple. All you need to do is enable the WhatsApp Business API on your WhatsApp number and add the details in the ShuttlePro conversation manager. Once set up, all your WhatsApp messages will be redirected to the conversation manager, making it easy for your agents to manage all customer queries in one place. This saves time and provides a professional touch to all customer conversations, enhancing the overall customer experience.

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