E-commerce operations have long grappled with the challenges of fake orders and high return ratios, causing significant financial losses and operational inefficiencies. With our commitment to empowering e-commerce brands through cutting-edge automation, ShuttlePro is thrilled to announce its latest powerful enhancement: the High-Risk Order Automatic Detection feature within our Order Management System (OMS).
A Powerful Dashboard: The Heart of ShuttlePro OMS
From inception, ShuttlePro’s dashboard has stood apart, offering unmatched actionable insights that streamline parcel tracking, order follow-ups, and customer communications. With the ability to effortlessly distinguish between critical in-progress parcels, specific-instruction orders, and reattempt/on-hold parcels, ShuttlePro’s dashboard reduces agent workloads by nearly 65%. This clarity and automation allow your team to focus on meaningful customer interactions rather than manual tracking.
Combatting the High-Risk Order Challenge
The frequent issue of fake customers repeatedly placing orders they have no intention to accept has traditionally posed major headaches. Despite automated confirmations via IVR and WhatsApp, persistent fake orders remain a drain on resources. With the introduction of our new High-Risk Order Automatic Detection, ShuttlePro proactively flags orders placed by customers with a high return ratio or unusual patterns involving high quantities or significant monetary values.
This innovative feature alerts your team in real-time, ensuring prompt attention and preemptive action to prevent unnecessary dispatches. Best of all, these thresholds—whether based on return ratio, order value, or item quantity—are fully customizable. You set the benchmarks; ShuttlePro does the rest.
Enhanced Control with Automated Workflows
The High-Risk Order Automatic Detection complements ShuttlePro’s existing automation prowess. Already proficient at marking critical orders based on courier statuses and managing inaccuracies or fake status updates from couriers, this added layer of customer-side detection amplifies your control and significantly curtails return ratios. Brands leveraging this feature have reported dramatic reductions in returned parcels, saving substantial operational costs and increasing overall profitability.
Seamless Integration, Effortless Execution
What sets ShuttlePro apart is not only the robust automation but also the seamless integration of each new feature into existing workflows. The entire process from order placement, customer verification, courier assignment, and parcel tracking is automated. With the new High-Risk Order Automatic Detection feature, ShuttlePro strengthens its commitment to delivering end-to-end automation designed explicitly for efficiency, accuracy, and profitability.
A Comprehensive OMS Solution
The High-Risk Order Automatic Detection feature is another groundbreaking addition to ShuttlePro’s powerful suite of OMS capabilities, including Omni-channel Retail Management, WhatsApp/IVR/SMS Integration, Intelligent Courier Distribution, Actionable Courier Performance Reviews, Real-time Order Tracking, Duplicate Detection, and Streamlined Payments and Reconciliations.
Experience the Difference Today
Ready to elevate your operational efficiency and eliminate costly fake orders and returns? Discover the power of ShuttlePro’s OMS and our new High-Risk Order Automatic Detection feature. Join the ranks of Pakistan’s leading e-commerce brands achieving unparalleled growth and customer satisfaction.
Schedule your demo today and experience the transformation first-hand. With ShuttlePro, e-commerce excellence is automated, simplified, and within your reach.