Integration • Team Inbox + Automation
WhatsApp Business API Integration (Team Inbox + Automation)
Typical go-live: 2 -5 Days
Good For
Business APP
1–2 people replying
Basic profile + quick replies
Low volume on a phone
Good For
Business API
Team shared inbox (one number)
Routing + ownership + handoffs
Automation + templates + integrations
Why it Matters
WhatsApp Business API enables a team inbox and structured workflows, so support doesn’t depend on personal phones, screenshots, and “who replied last”.
Outcome: WhatsApp Business API enables a team inbox and structured workflows.
How it Works
A simple setup path from “phones” to “team workflow”.
1
Confirm requirements
Team size, volumes, and top use cases (order status, COD, complaints).
2
Connect WhatsApp Business API
Integrate WhatsApp Business API with ShuttlePro for team workflows.
3
Route into a shared inbox
Assign ownership, manage handoffs, and reduce duplicate replies.
4
Add automation as needed
Use AI Chatbot and Interactive Flows for repetitive intents.
5
Convert escalations into Tickets and review accountability via Audit Trail.
Typical go-live: 2–5 days
Key features enabled by API
Scannable benefits that matter for support operations (not “growth hacking”).
✓ Shared WhatsApp inbox for teams (assignment + handoffs)
✓ Interactive messages (buttons/lists) for structured inputs
✓ AI bots to reduce repetitive queries (optional)
✓ Templates/campaign workflows (where applicable)
✓ Ticketing for escalations and follow-ups
✓ Audit trail support for accountability
Works best with support ops modules
→ Ticketing for complaints + tracked follow-ups
Agent KPIs to coach quality and staffing
Audit trail to reconstruct “what happened”
Shopify context for faster order-related replies (where configured)
Note: Availability of templates/interactive features depends on WhatsApp setup and platform policies.
Key modules inside ShuttlePro CRM
Move WhatsApp off phones
Run one number across a team with ownership and handoffs.
Automate order status + COD
Reduce repeat questions and route exceptions for review.
Complaint → ticket
Track escalations with status, ownership, and follow-up.
Sale-day spikes
Use structured workflows to prevent inbox overload.
Multiple queues/brands
Route by store/brand/team (where configured).
Template workflows
Run operational templates (where applicable) without breaking support.
What makes ShuttlePro different
Not just an inbox—an operations layer for WhatsApp-first support.
Ops workflow built-in
WhatsApp-first operations: inbox → automation → tickets → outcomes.
Designed for Pakistan ecommerce
Built around COD flows, high volume, and sale-day realities.
Expand to omnichannel
Add Instagram/Facebook/email when you’re ready—same workflow.
Related: WhatsApp CRM • Interactive Bots • AI Chatbot